Housing Management & Compliance Coordinator - Coventry

St Basils; Coventry; On-site; GBP 26,000 - 28,000; Full time

Job summary

An established industry player is seeking a Housing Management & Compliance Coordinator for a 12-month fixed-term contract. This role focuses on empowering young people to manage their tenancies effectively, ensuring they maintain their properties and access necessary support services. You will collaborate with a dedicated team, providing essential guidance and administrative support while contributing to the overall improvement of service delivery. If you're passionate about making a difference in the lives of young individuals and possess a strong background in housing management or related fields, this opportunity is perfect for you.

Qualifications

• Housing Management qualification is essential.
• Experience in Youth Work or Social Work is crucial.

Responsibilities

• Enable young people to sustain their tenancy and maintain their property.
• Support young people in debt management and benefit claims.
• Contribute to developing an effective staff team.

Skills

Housing Management

Advice & Guidance

Youth Work

Social Work

Community Work

Education

Housing Management qualification

NVQ 4 Advice & Guidance

Social Work qualification

Job description

Job Title: Housing Management & Compliance Coordinator - 12 month FTC

Closing Date: Monday 12th May 2025

Reports to: Youth Services Manager

Salary: Scale 6, Points 26-28, £26,229 - £27,982 per annum, pro rata

Hours of work: Full Time (37.5 hours per week)

*Fixed Term Contract - 12 months*

Key Responsibilities:

• Enable young people to sustain their tenancy and take responsibility for their property.
• Empower young people to report repairs and maintain cleanliness of their property.
• Assist young people in maximizing and retaining their income.
• Ensure voids meet lettable standards before letting, including cleaning and repairs.
• Support young people in paying rent and service charges.
• Help young people with debt management or refer them to specialist agencies.
• Prepare weekly reports for the Manager on arrears and actions taken.
• Safeguard the welfare of young people.
• Record rent and other payments following financial procedures.
• Inform support staff of any needs or concerns for young people.
• Assist with benefit claims, including form completion and submissions.
• Arrange and conduct young people's admissions visits and inductions.
• Support young people in maintaining their accommodation standards.
• Perform administrative tasks such as recording payments, health and safety inspections, etc.
• Support initiatives to maximize income for the organization.
• Collaborate with support staff on tenancy issues and breaches.

Flexibility is required to provide out-of-hours on-call support, offering advice and emergency cover as needed.

Leading the Team:

• Contribute to developing an effective staff team.
• Participate in induction and performance management of staff, volunteers, students, and trainees.
• Provide cover for colleagues and participate in on-call duties, including working anti-social hours and weekends.
• Lead and contribute to team meetings.
• Advise management on service needs and improvements.
• Deputize for the Youth Services Manager when appropriate.
• Monitor service delivery and identify areas for improvement.
• Support colleagues with respect and professionalism.

Qualifications:

Essential:

• Housing Management qualification
• NVQ 4 Advice & Guidance, Care, or equivalent, or working towards Youth Work, Social Work, or equivalent

Role Experience:

Essential:

• Experience working with young people in settings such as Youth Work, Residential, Social Work, Probation, Community Work, Education, Training, or Housing.

Desirable:

• Experience working with volunteers or students.