Housing Major Works Billing & Consultation Advisor

Southern Housing; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Southern Housing is seeking a highly organized Major Works Billing & Consultation Advisor to join our Service Charge & Specialist Leasehold Services team. You will support major works consultation and billing activities, ensuring residents receive clear communications and costs are accurately managed.

You will collaborate with residents, colleagues and stakeholders to deliver excellent service while helping to improve major works processes.

Qualifications

• Excellent customer service skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Good financial and numerical skills.
• Experience working in a customer-focused administrative or operational environment.
• Strong attention to detail and the ability to maintain accurate records.
• Good working knowledge of Microsoft Office applications.
• A commitment to delivering excellent customer service and continuous improvement.

Responsibilities

• Supporting the preparation and issue of Section 20 consultation notices and related documentation.
• Maintaining accurate consultation records and correspondence.
• Supporting the administration and reconciliation of major works billing and final accounts.
• Assisting with statutory notices and major works communications.
• Responding to enquiries from leaseholders, shared owners and stakeholders.
• Supporting the resolution of resident queries, disputes and complaints.
• Assisting with audits, assurance reviews and the preparation of supporting evidence.
• Maintaining accurate records across relevant systems and databases.
• Supporting service improvements and business transformation initiatives.

Tools

Microsoft Office

Job description

Southern Housing is seeking a highly organized Major Works Billing & Consultation Advisor to join our Service Charge & Specialist Leasehold Services team. You will support major works consultation and billing activities, ensuring residents receive clear communications and costs are accurately managed.

You will collaborate with residents, colleagues and stakeholders to deliver excellent service while helping to improve major works processes.