Housing Lettings Officer

London Borough of Camden; Camden Town; On-site; GBP 42,000 - 48,000; Full time

Benefits offered by this job

Flexible working

27 days leave

Bank holidays

Family leave

Loan schemes

Staff networks

Pensions scheme

Job summary

London Borough of Camden is seeking a Lettings Officer to manage the housing letting process from tenancy termination through shortlisting, offer, verification and viewing stages until the property is let, adhering to service performance indicators and the Council’s rehousing policy.

Based at Holmes Road Depot, the role is permanent, full-time (36 hours) with a closing date of 20 September 2026. The post requires DBS clearance and a strong focus on resident access to safe and suitable housing.

Qualifications

• Experience working in a busy, target-driven housing environment.
• Good understanding of Housing Act 1996 Parts VI and VII, housing case law and allocations processes.
• Proactive, organised and customer-oriented with strong communication skills.
• Able to manage competing priorities with accuracy and empathy.

Responsibilities

• Deliver the housing letting process from termination to offer and viewings.
• Maintain monitoring systems and produce performance reports from the IT system.
• Make informed decisions about housing applications in line with policy.
• Ensure lettings are completed within service performance indicators.
• Manage relationships with residents, colleagues and partner agencies.

Job description

Salary: £42,221 - £47,940

Grade: Level 3 Zone 2

Location: Holmes Road Depot, NW5 3AP

Contract Type: Permanent

Hours: Full Time (36 hours)

Closing Date: Sunday 20^th September at 2026 at 23.59

About Camden

Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

What You’ll Be Doing

The Lettings Officer is responsible for the delivery of the housing letting process from tenancy termination, through shortlisting, offer, verification and viewing stages until the property has been let within the timeframe as set out in service performance indicators and in accordance with the Council’s rehousing policy.

To maintain monitoring systems and regularly produce performance reports from the Council’s IT system. To manage the provision of social housing in accordance with the Council’s policies and procedures and relevant Government legislation including making informed decisions about housing applications.

This post is exempt from the Rehabilitation of Offenders Act and will require an Standard DBS.

All About You

To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.

We are looking for someone who is passionate about helping residents access safe, secure and suitable housing and who shares Camden's commitment to putting residents at the heart of service delivery. You will have experience working in a busy, target-driven housing environment, with a good understanding of the Housing Act 1996 Parts VI and VII, relevant housing case law and housing allocations processes.

You are proactive, organised and solutions-focused, able to manage competing priorities while maintaining high standards of accuracy and customer service. You communicate clearly and confidently, building positive relationships with residents, colleagues and partner agencies. You take the time to understand residents' circumstances, providing advice and support with empathy, professionalism and care.

You are committed to making services accessible, transparent and easy to navigate, always striving to achieve the best possible outcomes for residents. A collaborative team player, you value partnership working and recognise the importance of listening to residents and involving them in decisions that affect their housing needs. Above all, you are motivated by making a positive difference and helping Camden remain a place where everyone has the opportunity to thrive.

What We Offer

At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also knowthat a work life balance is extremelyimportant so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Inclusion and Belonging

At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Clickherefor more information on our commitment.

Asking for Adjustments

At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.

Please contact us on 020 7974 6655, [e-mail] by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you.

Anonymised Application

in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.