Rent Service Officer

5 Star Recruitment; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Camden Council is seeking a dedicated colleague to deliver a person-centred housing income collection service across the borough. You will manage income collection for the housing stock, from early intervention and debt prevention to initiating possession proceedings and attendance at court.

You will respond to customer enquiries relating to housing income and arrears, and you will take payments over the phone, ensuring services remain accessible and supportive for residents.

Qualifications

• We are looking for someone who is enthusiastic about Camden's ambition to be the best place to live and work.
• You are passionate about housing equality and ensuring residents have a decent, safe and warm home.
• You are proactive and take action to address problems early.
• You keep services accessible, transparent and responsive to diverse resident needs.
• You take a caring approach, listening and considering residents' concerns.
• You believe in doing things together and ensuring residents are at the heart of the work.

Responsibilities

• Income collection for Camden's housing stock, from early intervention to possession proceedings and evictions.
• Responding to customer enquiries relating to housing income and arrears prevention.
• Taking payments over the phone.

Job description

You will be providing a person-centred housing income collection service across the borough which will include:

Responsibility for income collection for Camdens housing stock, from early intervention and debt prevention to initiating possession proceedings, preparation of legal papers and attendance at court, execution of warrants and attending evictions.

Responding to customer enquiries relating to housing income identifying opportunities for early intervention and prevention of arrears.

Taking payments over the phone.

About you

We are looking for someone who is enthusiastic about our ambition to make Camden the best place to live and work. Above all, you will be passionate about ensuring that services are delivered in a relational way, with the best outcomes for residents at its heart.

In addition:

You are passionate about housing equality: You believe everyone has the right to a home that is decent, safe and warm, and to feel part of Camdens community.

You are proactive: You take action to address problems and support people as early as possible.

You create change where change is needed, rather than waiting for change to happen and reacting to it.

You keep services accessible:

You believe in working to make services approachable, transparent and easy going the extra mile to meet the diverse needs of residents. If there is something you cant help with, you will find someone who can.

You take a caring approach:

You listen, understand and have others concerns in mind. You are happiest when residents are.

You believe in doing things together:

Collaborating and connecting are at the heart of what you do, ensuring no one gets left behind. You know that residents are the experts on the housing and services they want and need, and you make sure they are heart in the work that you do. Here at Camden, we are committed to ensuring everyone has a place they can call home, the services you and your team deliver to our residents will recognise that as a landlord we are more than just bricks and mortar.