Housing Income Management Advisor - Bristol

Bromford; Gloucester, Bristol; On-site; GBP 28,000 - 34,000; Full time

Job summary

Bromford is seeking a passionate income management professional to join our team on an 8-9 month fixed-term contract. The role involves managing customer accounts, providing assistance on income collection, and ensuring targets are met. A successful applicant will have experience in housing, outstanding communication skills, and a determination to drive results. This is an excellent opportunity to make a real difference in the lives of our customers.

Qualifications

• Proven track record in income management within the housing sector.
• Ability to communicate effectively with customers and stakeholders.
• Strong focus on achieving performance targets and driving results.

Responsibilities

• Manage a patch of customer accounts, working to achieve positive outcomes.
• Provide support and guidance to customers on income collection.
• Lead efforts to recover income, ensuring targets are met.
• Monitor income collection and perform data analysis to improve financial outcomes.

Skills

Good Communication Skills

Self-Motivated

Problem-Solving Skills

Target Driven

Education

Experience in Housing

Job description

Contract: 8-9-Month Fixed-Term Contract
Location: Bristol
Workstyle: Roaming
Application Closing Date: Wednesday 25 June 2025 (We may close the advert early depending on application volume)

If you are passionate about providing excellent customer service, enjoy building relationships and getting to know people, you belong at Bromford!

Our friendly and high performing income management team are responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation.

Key Responsibilities:

1. Accounts Management: Manage a patch of customer accounts, working to achieve positive outcomes.
2. Customer Services: Provide support and guidance to customers on all aspects of income collection.
3. Income Recovery: Lead efforts to recover income, ensuring targets are met.
4. Analysis: Monitor income collection and perform data analysis to improve financial outcomes.

Key Skills, Experience, and Qualifications:

1. Experience in Housing (Essential) in an Income Related Role: Proven track record in income management within the housing sector.
2. Good Communication Skills: Ability to communicate effectively with customers and stakeholders.
3. Target Driven: Strong focus on achieving performance targets and driving results.
4. Self-Motivated and Problem-Solving Skills: Ability to work independently and resolve issues efficiently.

If you have a passion for support work and enabling customers to manage their homes and improve their lives - you belong at Bromford. Every single one of our customers is unique. And so are you. Almost every choice you make here has the power to change someone's life for the better. This is a big opportunity for you to make a real difference.

For more information on the role, please refer to the job description attached to this advert.

The closing date for applications is Wednesday 25 June 2025. Interviews will take place at our office in Chipping Sodbury.

Don't miss out on this exciting opportunity-apply now to secure your chance! We encourage you to submit your application as soon as possible, as we may close the advert early depending on the volume of applications.