Housing Income Management Advisor

Bromford Housing Group; Bristol; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Join Bromford Housing Group as part of the income management team to provide exceptional support to customers. This permanent role based in Bristol includes a mix of home and office working, with key responsibilities in account management and income recovery. Candidates should have experience in housing and demonstrate strong communication and problem-solving skills.

Qualifications

• Experience in housing in an income-related role is essential.
• Proven track record in income management within the housing sector.

Responsibilities

• Manage a patch of customer accounts to achieve positive outcomes.
• Provide support to customers on income collection aspects.
• Lead efforts to recover income ensuring targets are met.
• Monitor income collection and perform data analysis.

Skills

Communication Skills

Problem-Solving Skills

Target Driven

Self-Motivated

Job description

Contract:Permanent
Location:Cadbury Heath, Bristol (BS30)
Workstyle:Roaming - a mix of working from home and office
Application Closing Date:Thursday 26 June 2025 (We may close the advert early depending on application volume)

If you are passionate about providing excellent customer service, enjoy building relationships and getting to know people, you belong at Bromford!

Our friendly and high performing income management team are responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation.

Key Responsibilities:

• Accounts Management: Manage a patch of customer accounts, working to achieve positive outcomes.
• Customer Services: Provide support and guidance to customers on all aspects of income collection.
• Income Recovery: Lead efforts to recover income, ensuring targets are met.
• Analysis: Monitor income collection and perform data analysis to improve financial outcomes.

Key Skills, Experience, and Qualifications:

• Experience in Housing (Essential) in an Income Related Role: Proven track record in income management within the housing sector.
• Good Communication Skills: Ability to communicate effectively with customers and stakeholders.
• Target Driven: Strong focus on achieving performance targets and driving results.
• Self-Motivated and Problem-Solving Skills: Ability to work independently and resolve issues efficiently.

If you have a passion for support work and enabling customers to manage their homes and improve their lives - you belong at Bromford. Every single one of our customers is unique. And so are you. Almost every choice you make here has the power to change someone’s life for the better. This is a big opportunity for you to make a real difference.

For more information on the role, please refer to the job description attached to this advert.

The closing date for applications is Thursday 26 June 2025. Interviews will take place at our office in Chipping Sodbury.

Don't miss out on this exciting opportunity—apply now to secure your chance! We encourage you to submit your application as soon as possible, as we may close the advert early depending on the volume of applications.

About us

We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.

We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.

We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.

Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.

Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.