Housing Income Management Advisor

Bromford; Bristol; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Bromford seeks a dedicated Housing Income Management Advisor to join our friendly team in Bristol. You will manage client accounts, provide excellent customer service, and work towards income recovery goals. If you're passionate about supporting community members and making a difference, apply now!

Benefits

Flexible benefits

Learning and development opportunities

Private medical cover

Work-life balance support

Health and wellbeing programs

Qualifications

• Experience in an Income Related Role within housing sector.
• Strong communication skills with customers and stakeholders.
• Ability to meet performance targets.

Responsibilities

• Manage a patch of customer accounts and achieve positive outcomes.
• Support and guide customers on income collection.
• Lead income recovery efforts and ensure targets are met.

Skills

Customer Service

Communication

Problem-Solving

Target-Driven

Job description

Bromford Bristol, England, United Kingdom

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Bromford Bristol, England, United Kingdom

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Contract: Permanent

Location: Cadbury Heath, Bristol (BS30)

Workstyle: Roaming - a mix of working from home and office

Application Closing Date: Thursday 26 June 2025 (We may close the advert early depending on application volume)

If you are passionate about providing excellent customer service, enjoy building relationships and getting to know people, you belong at Bromford!

Our friendly and high performing income management team are responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation.

Key Responsibilities

• Accounts Management: Manage a patch of customer accounts, working to achieve positive outcomes.
• Customer Services: Provide support and guidance to customers on all aspects of income collection.
• Income Recovery: Lead efforts to recover income, ensuring targets are met.
• Analysis: Monitor income collection and perform data analysis to improve financial outcomes.
  
  
  

Key Skills, Experience, And Qualifications

• Experience in Housing (Essential) in an Income Related Role: Proven track record in income management within the housing sector.
• Good Communication Skills: Ability to communicate effectively with customers and stakeholders.
• Target Driven: Strong focus on achieving performance targets and driving results.
• Self-Motivated and Problem-Solving Skills: Ability to work independently and resolve issues efficiently.
  
  
  

If you have a passion for support work and enabling customers to manage their homes and improve their lives - you belong at Bromford. Every single one of our customers is unique. And so are you. Almost every choice you make here has the power to change someone’s life for the better. This is a big opportunity for you to make a real difference.

For more information on the role, please refer to the job description attached to this advert.

The closing date for applications is Thursday 26 June 2025. Interviews will take place at our office in Chipping Sodbury.

Don't miss out on this exciting opportunity—apply now to secure your chance! We encourage you to submit your application as soon as possible, as we may close the advert early depending on the volume of applications.

About Us

We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.

We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.

We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.

Diversity Statement

We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.

Great Place To Work Certified

Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.

Benefits



Flexible benefits





Learning and development





Private medical cover





Work-life balance





Pay and financial wellbeing





Health and wellbeing



Documents

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Non-profit Organizations

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