Housing Estates Officer

Brook Street; Bradley Stoke; Hybrid; GBP 31,000 - 35,000; Full time

Job summary

Brook Street is recruiting for a Housing Estates Officer (EO) to manage an allocated housing portfolio within the MOD framework. The role involves validating service delivery, monitoring standards, and authorising time reliefs while coordinating with suppliers and stakeholders.

Training is provided with travel to several locations as required. You will be responsible for occupant monitoring of non-SFA/SSFA, handling complaints, and delivering additional services within delegated timeframes.

Qualifications

• Experience validating and monitoring housing services.
• Ability to manage complaints and ensure quality.
• Strong stakeholder relationships and customer-oriented mindset.

Responsibilities

• Own the family experience for an allocated housing portfolio.
• Conduct patch/ground monitoring to ensure standards are met.
• Manage assurance checks and handle complaints.
• Oversee service levels and supplier performance.
• Handle an IMS case to agreed standards.
• Assist with additional services within timeframes.
• Validate and authorise time reliefs.
• Support handovers to ensure proper service delivery.
• Participate in stakeholder engagement events.

Skills

Validation

Monitoring

Authorisation

Stakeholder management

Customer focus

Job description

Housing Estates Officer (EO)

Location: innsworth, GL3 1EP

• Pay Rate £15.96 per hour
• First 2 weeks training requires full office attendance; then hybrid working (approx. 60% office / 2 days home)
• Training may be ongoing and travel to other locations may be required
• DBS clearance is required (Costs covered by the hiring process)
• Assignment runs until 31/03/27 with possibility of extension
• CIOH Certificate of Housing (or similar) is desirable.
• Holidays during the first 2 weeks of training cannot be accommodated

If you're someone who enjoys variety, strong standards, and making sure services land properly for the people who rely on them, this could be a great match. Our Client, within the MOD, is looking for an EO Housing Estates Officer to help validate and authorise key housing activities-supporting consistent delivery and quality across an allocated portfolio.

What you'll be doing:

• Own the "family experience" for an allocated housing portfolio, including occupant monitoring of non-SFA and SSFA
• Conduct patch/ground monitoring to ensure standards are met (including PFI where relevant)
• Manage assurance and quality checks, including timely handling and management of complaints (level 2)
• Undertake assurance checks on service levels and quality of work provided by suppliers
• Manage an allocated IMS case to agreed standards
• Help deliver additional services (including IRL/SONS/VOIDS) within delegation and timeframes
• Validate and authorise time reliefs within approved limits
• Carry out handovers as requested to ensure the right service delivery for families
• Attend relevant stakeholder engagement events and proactively escal...

What you'll bring:

• A confident, organised approach to validation, monitoring and authorisation
• A strong commitment to compliance and mandatory requirements (including inspection and training expectations)
• The ability to build effective working relationships with teams and stakeholders
• A customer-first mindset with a drive to improve outcomes for families
• Comfort working with case/portfolio responsibilities while maintaining agreed standards
• Self-motivation to identify and complete relevant training and development to grow capability in-role

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.