Housing Enabler - Walsall

Bromford; Walsall; On-site; GBP 22,000 - 29,000; Full time

Job summary

Bromford in the United Kingdom is seeking a Housing Enabler to support customers with complex mental health needs at Wood Hayes Place and Saxon Court. You will help tenants manage tenancies, understand responsibilities and build confidence to maintain homes and wellbeing.

This role requires experience in housing management, strong mental health knowledge and supervisory ability. You will work across two schemes with a full UK driving licence and a vehicle, in a full-time, site-based capacity.

Qualifications

• Has experience supporting people with severe and enduring mental health needs.
• Has experience of housing management within supported housing environments.
• Brings management or supervisory experience with confidence in leading colleagues.
• Is resilient and can maintain perspective in challenging situations.
• Can build trusting relationships from scratch and work across two schemes.
• Understands and maintains clear professional boundaries.
• Has a good grasp of mental health and its impact on behaviour and engagement.
• Is approachable, personable and tenacious in achieving outcomes.
• Has experience of multi-agency partnership working with health and social care.
• Holds a full UK driving licence and has access to a vehicle.
• Acts as a positive ambassador for Bromford Flagship LiveWest in the local community.

Responsibilities

• Support customers at Wood Hayes Place and Saxon Court schemes, helping manage tenancies.
• Assist customers in understanding responsibilities and developing skills to maintain homes and wellbeing.
• Collaborate across two schemes with flexibility to meet changing priorities and workloads.

Skills

Housing management

Mental health knowledge

Management or supervisory experience

Boundary setting

Multi-agency partnership

Driving licence

Relationship building

Resilience

Time management

Community ambassador

Two-scheme coordination

Job description

What success looks like in this role

• Success means being a calm, consistent and trusted presence across both schemes. You build strong, professional relationships from the ground up, balancing empathy with clear boundaries and authority. You don't take behaviour personally and remain resilient, even when situations feel complex or emotionally demanding.
• You work confidently with customers who have severe and enduring mental health needs, using your understanding of mental health to support positive outcomes while maintaining safety, dignity and accountability. You're comfortable having honest, sometimes challenging conversations, and you're tenacious in seeing things through.
• You collaborate effectively with multi agency partners, bringing people together to solve problems and ensure customers receive joined up support. You manage your time well across two schemes, adapt to changing priorities, and bring steady leadership and sound judgement to everything you do.
• Above all, you're personable, flexible and committed to doing the right thing - helping customers feel supported, safe and empowered to move forward.

You'll be someone who:

• Has experience supporting people with severe and enduring mental health needs
• Has experience of housing management within supported housing environments
• Brings management or supervisory experience, with confidence in leading and supporting colleagues
• Is resilient and able to maintain perspective, even in challenging situations
• Can build trusting relationships from scratch and work effectively across two schemes
• Understands and maintains clear professional boundaries
• Has a good grasp of mental health and how it can impact behaviour and engagement
• Is approachable, personable and tenacious, doing what it takes to achieve positive outcomes
• Has experience of multi agency partnership working, including health and social care professionals
• Is organised, flexible and comfortable managing a varied and demanding workload
• Holds a full UK driving licence and has access to a vehicle
• Acts as a positive ambassador for Bromford Flagship LiveWest in the local community

Are you passionate about supporting people with severe and enduring mental health needs to live independently and thrive in their community? Do you enjoy building relationships from the ground up, having honest conversations and being a steady, authoritative presence when things feel challenging? If so, you could be just who we're looking for.

As a Housing Enabler, you'll work closely with customers living at our Wood Hayes Place and Saxon Court schemes, supporting individuals with complex mental health needs. You'll help customers to manage their tenancies, understand their responsibilities and develop the confidence and skills they need to maintain their homes and wellbeing.

Operational patch: Wood Hayes Place, Wolverhampton (WV11 1YD) and Saxon Court, Bloxwich (WS3 3NG)
Contract: Full time, Permanent
Hours: 37.5 per week (Monday-Friday)
Workstyle: Site based, working across two schemes with flexibility required
Other requirements: Full UK driving licence and access to a vehicle
DBS: Enhanced with Adult Barred List
Closing date: Thursday 24 September 2026

If you've worked as a Housing Officer, Housing Support Worker, Scheme Manager, Housing Enabler or similar, and you're motivated by helping people move forward at their own pace, we'd love to hear from you.