Housing & Contracts Manager (Agent-Managed Homes)

Sanctuary Group; Worcester; On-site; GBP 38,000 - 41,000; Full time

Benefits offered by this job

Health and wellbeing support

Company-paid life insurance

Pension scheme

33 days annual leave pro rata

Job summary

Sanctuary Group is seeking a Housing and Contracts Manager to oversee contracts across London, West Midlands and the South/Southwest England. Based in West London, you will manage agent-managed housing schemes and ensure compliance, performance and high-quality service delivery.

You will collaborate with agents, monitor performance, and drive improvements while supporting residents and stakeholders. Extensive travel and a valid driving licence are essential for this role.

Qualifications

• Experience within supported living or housing management.
• Knowledge of Microsoft Office, SAP, and Radar would be advantageous.
• A flexible approach to work with ability to travel extensively.
• Full, current driving licence and access to own vehicle is essential.

Responsibilities

• Delivering high quality contract management of agent managed services.
• Assisting with budget setting and monitoring of management accounts.
• Ensuring all legislative and regulatory requirements for housing services activities are met.
• Managing the delivery of high-quality customer service.
• Completing health and safety and property inspections.
• Providing housing management advice and guidance.
• Communicating with internal and external stakeholders.
• Conducting regular site visits and liaison meetings to ensure a quality service.
• Managing RP/Agent relationships and travel requirements.

Skills

Supported housing experience

Contract management

Budget monitoring

Stakeholder management

Communication skills

Travel readiness

Education

Experience as Deputy in Supported Housing

Tools

Microsoft Office

SAP

Radar

Job description

Sanctuary Group is seeking a Housing and Contracts Manager to oversee contracts across London, West Midlands and the South/Southwest England. Based in West London, you will manage agent-managed housing schemes and ensure compliance, performance and high-quality service delivery.

You will collaborate with agents, monitor performance, and drive improvements while supporting residents and stakeholders. Extensive travel and a valid driving licence are essential for this role.