Housing Contact Advisor

Darlington; Tees Valley; Presencial; GBP 27.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

32 days annual leave

Local Government Pension Scheme

Maternity/Paternity/Adoption Leave

Cycle to Work Scheme

Training and development

Confidential counselling

Arriva Employee Travel Club

Descripción de la vacante

Darlington Borough Council is seeking a full-time Housing Contact Advisor to handle Housing Rent, Repair, antisocial behaviour, homelessness and allocation queries by phone and email from a busy team in Darlington.

You will be the first point of contact for customers, needing excellent communication skills, patience in potentially difficult situations, and careful record-keeping. IT literacy with MS Office and data systems is essential.

Formación

• Approximately one year of experience working with customers in a busy environment.
• IT literate and proficient with MS Office and data management systems.
• Ability to handle potentially difficult and conflict situations with excellent communication skills and attention to detail.

Responsabilidades

• Respond to housing rent, repair, antisocial behaviour, homelessness or allocation queries via telephone and email.
• Be the first point of contact for customers in a fast-paced environment and maintain accurate records.
• Ensure excellent customer service while applying policies and using initiative.

Conocimientos

Customer service

Excellent communication

IT literacy

Record keeping

Herramientas

MS Office

Data management systems

Descripción del empleo

Hours and Pay

Salary £27,274 - £27,709 per annum Salary Band £20,001 to £30,000 Post Type Permanent Hours Per Week Full time

Job and Application details

Categories Admin/Secretarial/Customer Services
Directorate N/A Published Date 13/10/2026 Closing Date 21/10/2026

**RESTRICTED TO INTERNAL CANDIDATES ONLY**

Darlington Borough Council are looking to recruit a full tme Housing Contact Advisor to work in a busy team deailing with Housing Rent, Repair, Antisocial behaviour, Homelessness and Allocation queries via the telphone and by email.

As the first point of contact for our customers, you need to be able to work within a fast paced environment. You will deal with a wide range of customers and there is a lot to learn, however we can teach you the knowledge if you have excellent communication skills and are able to handle potentially difficult and conflict situations. You will also be able to maintain accurate records and have excellet attendtion to detail.

You should have approximately one year's experience of working with customers in a busy and challenging environment dealing with sometimes angry and/or vulnerable people

Experience of working within policies and procedures with the use of initiative to respond to situations is also essential.

You should be IT literate and capable of using MS Office and data management systems

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club

We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.