Housing Concierge

Home Group; Cramlington; On-site; GBP 24,000 - 29,000; Full time

Job summary

Join a leading organization as a Housing Concierge, where you will be pivotal in ensuring customer safety and maintaining pleasant living environments. This active role includes direct support, managing health and safety, and fostering good community relations. Enjoy competitive pay at £12.60 per hour, excellent benefits like a Health Cash Plan, and substantial leave to promote work-life balance.

Benefits

34 days leave increasing to 39 days

Health Cash Plan saving up to £1140 per year

Over 800 discounts on groceries, holidays, and more

Opportunities for career growth

Support for your wellbeing

Qualifications

• Experience in supporting vulnerable individuals, possibly from public services or military backgrounds.
• Ability to manage health and safety protocols and respond to emergencies.

Responsibilities

• Ensure customers' safety and maintain secure buildings.
• Support customers directly and manage health protocols.
• Respond swiftly to situations and assist in maintenance tasks.

Skills

Calmness under pressure

Excellent communication skills

Strong interpersonal skills

Keen observational abilities

Team-oriented attitude

Job description

Job Description - Housing Concierge (25941)

Location: Cramlington, Northumberland – across local services

Pay: £12.60 per hour (salary £24,638 pa [pro rata]) and great benefits including Health Cash Plan

Home, a place where you belong

We’re looking for new Supported Housing Concierges to join our growing teams. At Home Group, we care for our vulnerable customers, including those with complex care needs. Your role will be to ensure our customers' safety, maintain secure and pleasant buildings, and foster good relations with our neighbors.

Typical shift as a Housing Concierge

• This role is active and involves more than just night security or monitoring CCTV; it’s about supporting our customers directly.
• You will be the first line of support when our wider team or customers’ support networks are unavailable.
• You will manage health and safety protocols, patrol to check fire doors, and ensure premises are secure.
• You must be able to respond swiftly to situations, such as investigating suspicious activity or raising alarms to engage emergency services.
• If time permits, you may also assist with cleaning and general maintenance tasks.

Imagine ending your day knowing you've helped improve our customers' lives! Join us and be part of one of the UK’s top ten Great Places to Work.

What you bring

• Calmness under pressure and excellent communication skills
• Experience in supporting vulnerable individuals, possibly from public service or military backgrounds
• Strong interpersonal skills, interest in people, and keen observational abilities to notice behavioral changes
• Confidence to intervene sensitively when needed
• A team-oriented attitude with the ability to work independently, supported by our wider team including out-of-hours emergency support

Note: Due to current sponsorship certificate limits, we cannot offer sponsorship to external candidates for this role. This policy is under regular review.

Our team

We celebrate diversity and encourage everyone to bring their authentic selves to work. Our internal networks support inclusivity across multicultural, LGBTQIA+, and disability communities, making Home Group a welcoming place for all.

Job details

• Two-week rolling rota
• Occasional lone working with regular daytime team meetings and training
• Ability to use technology for CCTV monitoring, record-keeping, and health & safety compliance
• An Enhanced DBS check is required; we will cover the cost

What’s in it for you?

• 34 days leave (including bank holidays and a personal day), increasing to 39 days, plus time off for volunteering
• Health Cash Plan saving you up to £1140 per year on dental, optical, prescriptions, and alternative therapies
• Over 800 discounts on groceries, holidays, and days out; savings on phones, bikes, and cars
• Opportunities for career growth within the organization
• Support for your wellbeing as we are ranked the 10th Best Place in the UK for Wellbeing

If you need any adjustments during the recruitment process, please contact [e-mail].