Luxury Hotel Concierge

Bespoke Hotels; Alnwick; On-site; GBP 22,000 - 28,000; Full time

Job summary

Bespoke Hotels is seeking a Luxury Hotel Concierge to join the team at Bailiffgate Hotel in Alnwick. This entry-level position focuses on providing excellent customer service and support to guests. The ideal candidate is passionate about hospitality, reliable, and eager to learn within a supportive environment that values team engagement.

Benefits

Company Pension Scheme

Preferential Accommodation Rates for Bespoke Hotels

Staff Discounts on Food at Alnwick Castle Golf Club

Discount on F&B at the Bailiffgate Hotel

Staff Uniform provided

Seasonal Passes to Alnwick Castle

Share of monthly service charge

Qualifications

• Full clean UK driving licence required.
• Over 25 years old.
• Experience in hospitality preferred.

Responsibilities

• Assisting with guest queries.
• Acting as the first point of contact for guests.
• Conducting valet service.

Skills

Customer Service

Reliability

Passion for Hospitality

Job description

Join to apply for the Luxury Hotel Concierge role at Bespoke Hotels

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Join to apply for the Luxury Hotel Concierge role at Bespoke Hotels

Bailiffgate Hotel is a timeless retreat nestled in the picturesque market town of Alnwick. The hotel combines luxury and authenticity, offering a serene escape where guests can unwind, explore the surrounding natural beauty, immerse themselves in local history, and experience the heritage of Northumberland.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

Requirements

The ideal person will have the ability to deliver great service to our guests, have a full clean UK driving licence, and be over 25.

We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

Duties Will Include

• Assisting with guest queries
• Act as the first point of contact for all guests
• Book transport for guests
• Proving excellent customer service to all guests
• Conduct valet service for guests
  
  

Benefits for working at Bailiffgate Hotel::

• Company Pension Scheme
• Preferential Accommodation Rates for Bespoke Hotels
• Staff and Family/Friends Rates at the Bailiffgate Hotel
• 10% discount on Food at Alnwick Castle Golf Club
• Discount on F&B at the Bailiffgate Hotel
• Staff Uniform provided
• Seasonal Passes to Alnwick Castle
• Share of monthly service charge

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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