Housing & Compliance Lead — Safe Homes & Tenant Support

YMCA DLG; Eastbourne; On-site; GBP 32,000 - 42,000; Full time

Job summary

YMCA DLG is seeking a proactive Housing and Compliance Officer to deliver high-quality housing management and property compliance services across our Sussex properties. Reporting to the Income and Property Manager, you will oversee tenancy management, repairs coordination, and health and safety compliance to provide safe, secure homes.

The role requires strong organisational skills, attention to detail, and a commitment to excellent customer service while working with tenants, contractors, and

Qualifications

• A minimum of CIH Level 3 qualification in Housing or related area.
• Experience in property compliance, health and safety or building safety.
• Awareness of HHSRS or willingness to develop expertise.
• Experience in social housing and housing management environments.
• Knowledge of housing legislation and regulatory requirements.

Responsibilities

• Housing and tenancy management across Sussex properties.
• Resident engagement, support and complaint handling.
• Repairs coordination and contractor management.
• Property compliance and health and safety oversight.
• Damp, mould and disrepair case management.
• Income collection and tenancy enforcement support.
• Safeguarding tenant safety and ensuring compliance standards.

Skills

Organisational skills

Attention to detail

Customer service

Stakeholder engagement

Education

CIH Level 3 qualification in Housing

City & Guilds / IOSH / NEBOSH qualification

Job description

YMCA DLG is seeking a proactive Housing and Compliance Officer to deliver high-quality housing management and property compliance services across our Sussex properties. Reporting to the Income and Property Manager, you will oversee tenancy management, repairs coordination, and health and safety compliance to provide safe, secure homes.

The role requires strong organisational skills, attention to detail, and a commitment to excellent customer service while working with tenants, contractors, and