Housing Complaints Officer – Local Authority (Contract)

Pertemps; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading recruitment agency is seeking an experienced Local Authority Housing Complaints Officer in South London for a contract role. The successful candidate will investigate complaints following the council's policy and respond to inquiries from key Ombudsman authorities. Candidates should possess previous experience in a similar role within a Local Authority setting and demonstrate strong communication and analytical skills. The role offers a competitive pay rate of up to £32.15 per hour.

Benefits

Dedicated consultant

Easy online registration

Referral schemes

Ongoing compliance management

Reliable payroll

Qualifications

• Experience in a similar role within a Local Authority setting.
• Ability to present complex information clearly and accessibly.
• Knowledge of corporate complaints policy.

Responsibilities

• Investigate complaints following the council’s Corporate Complaints Policy.
• Respond to enquiries from the Local Government Ombudsman.
• Support the Corporate Complaints Manager with policy development.

Skills

Complaint Investigation

Communication

Policy Development

Analytical Thinking

Job description

A leading recruitment agency is seeking an experienced Local Authority Housing Complaints Officer in South London for a contract role. The successful candidate will investigate complaints following the council's policy and respond to inquiries from key Ombudsman authorities. Candidates should possess previous experience in a similar role within a Local Authority setting and demonstrate strong communication and analytical skills. The role offers a competitive pay rate of up to £32.15 per hour.