Housing Caseworker

Citizens Advice; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Citizens Advice Hounslow is seeking a Housing Caseworker to help prevent homelessness and support tenants in the private rental sector. The role involves providing independent advice and casework, ensuring quality support, and promoting research initiatives. Employee benefits include generous annual leave and professional development opportunities.

Benefits

Generous annual leave (25 days plus bank holidays)

Pension contributions

Training and professional development opportunities

Qualifications

• Experience in providing advice on privately rented accommodation.
• Ability to maintain high-quality advice.
• Willingness to travel across the London Borough of Hounslow.

Responsibilities

• Provide independent homelessness prevention advice and support.
• Ensure high quality of advice is maintained.
• Promote research & campaign work in line with Citizens Advice aims.

Skills

Homelessness prevention advice

Casework support

Research and campaign work

Job description

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 15,000 clients a year. We have an exciting new opportunity for a Housing Caseworker. The purpose of this role is to prevent homelessness, improve tenant wellbeing, and foster a more secure and sustainable housing situation for vulnerable individuals and families in the private rental sector. This position will involve travel between outreaches across the London Borough of Hounslow.

Role Purpose

1. To provide independent homelessness prevention advice, support, and casework on issues in privately rented accommodation, e.g., possession notices, disrepair, and illegal evictions.
2. Ensure high quality of advice is maintained at all times.
3. Promote research & campaign work in accordance with the aims and principles of Citizens Advice.
4. Carry out any other reasonable duties as and when required to meet service needs.

We also offer a range of employee benefits including generous annual leave (25 days plus bank holidays and 3 days over Christmas, pro-rata for part-timers), pension contributions, as well as training and opportunities for professional development.