Housing Case Worker

Service Care; Greater London; On-site; GBP 18,000 - 22,000; Full time

Job summary

Service Care is recruiting a Housing Case Worker for The Dellow Centre in Tower Hamlets, London. You will support rough sleepers and vulnerable individuals to access accommodation and work towards independent living through practical housing assistance and case management.

The role involves coordinating with local authorities and health services, maintaining case notes, and promoting client wellbeing to move away from street homelessness.

Qualifications

• Experience working with homelessness or housing support services.
• Knowledge of housing options and homelessness prevention.
• Strong communication and interpersonal skills.
• Experience maintaining accurate case notes and plans.

Responsibilities

• Provide housing support and case management for homeless individuals.
• Assess housing needs and develop individual support plans.
• Offer housing advice and practical assistance to access accommodation.
• Collaborate with local authorities and health services to coordinate care.
• Maintain accurate case records and monitor client progress.
• Promote wellbeing and independence to reduce street homelessness.

Skills

Housing case work

Case management

Communication skills

Caseload management

Empathy

Job description

Housing Case Worker Type of Service: Homelessness Support / Housing Association Location: Tower Hamlets, East London Temp Ongoing Pay Rate: £15.70 per hour LTD / £13.38 per hour PAYE (inclusive of holiday pay)

Summary We are currently recruiting for a Housing Case Worker to join an established homelessness charity at The Dellow Centre in Tower Hamlets, London. This is an excellent opportunity for an experienced housing professional to support rough sleepers and vulnerable individuals at risk of homelessness to access suitable accommodation and move towards independent living.

THE ROLE

As a Housing Case Worker, you will provide practical housing support and case management to individuals experiencing homelessness or rough sleeping across the London Borough of Tower Hamlets. Working collaboratively with health services and other partner organisations, you will help clients access appropriate accommodation, overcome barriers to housing and achieve positive, sustainable outcomes.

• Supporting rough sleepers and individuals at risk of homelessness to access suitable and sustainable accommodation.
• Managing a caseload of vulnerable clients, assessing their housing needs and developing individual support plans.
• Providing housing advice, guidance and practical assistance to help clients navigate housing options and homelessness services.
• Working in partnership with local authorities, health services, charities and other support agencies to coordinate client support.
• Identifying barriers to securing accommodation and helping clients access relevant services, benefits and specialist support.
• Maintaining accurate case records, documenting client progress and ensuring all relevant information is recorded appropriately.
• Promoting client wellbeing, independence and engagement with services to support individuals in moving away from street homelessness.

THE CANDIDATE

The successful candidate will have previous experience in a Housing Case Worker, Housing Support Worker, Homelessness Officer or similar housing-related role, ideally supporting rough sleepers and vulnerable adults. You will have a strong understanding of homelessness services and the ability to build positive relationships with clients experiencing complex challenges.

• Experience supporting individuals who are homeless, rough sleeping or at risk of losing their accommodation.
• Knowledge of housing options, homelessness prevention, accommodation pathways and relevant support services.
• Strong communication and interpersonal skills, with the ability to engage effectively with vulnerable individuals and external agencies.
• Experience managing a caseload, maintaining accurate case notes and developing appropriate support plans.
• The ability to work independently and as part of a multidisciplinary team, demonstrating empathy, resilience and a person-centred approach.

THE CONTRACT

Working Hours: Full-time, 35 hours per week, Monday to Friday, 9:00am–4:30pm, with a 30-minute unpaid break.

Location: The Dellow Centre, Tower Hamlets, London E1 7SA. This is an entirely on-site role, with Aldgate East the nearest Underground station.

Length of Contract: Initially 4 weeks, with the potential to extend up to 3 months, subject to recruitment requirements and review.

Pay Rate: £15.70 per hour LTD company rate. The PAYE equivalent is £13.38 per hour, inclusive of holiday pay.