Housing Benefit & Debt Recovery Specialist

Essential Employment; Wolverhampton; On-site; GBP 36,000 - 44,000; Full time

Job summary

Essential Employment in Wolverhampton seeks an Assessment and Recovery Officer on a temporary basis. The role concentrates on ensuring correct benefit entitlement and accurate charging while supporting fair recovery of outstanding debt.

You will specialise in housing benefit and council tax support entitlement, determine liabilities, choose enforcement methods, and negotiate payment plans. The role involves face-to-face, telephone and written communications, and may include court appearances.

Qualifications

• Experience in welfare benefits assessment (housing benefit, council tax support).
• Experience in debt recovery and enforcement procedures.
• Strong communication skills across in-person, phone and written contact.

Responsibilities

• Assess entitlement to housing benefit and council tax support.
• Determine council tax and business rates liability and select enforcement methods.
• Negotiate payment arrangements with customers and explain options.
• Engage with customers in person, by phone and in writing; attend court when required.
• Contribute to service development and participate in training.

Skills

Benefits assessment

Debt recovery

Negotiation

Customer service

Job description

Essential Employment in Wolverhampton seeks an Assessment and Recovery Officer on a temporary basis. The role concentrates on ensuring correct benefit entitlement and accurate charging while supporting fair recovery of outstanding debt.

You will specialise in housing benefit and council tax support entitlement, determine liabilities, choose enforcement methods, and negotiate payment plans. The role involves face-to-face, telephone and written communications, and may include court appearances.