Rent Recovery Specialist – Housing

Niyaa People Ltd; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

Niyaa People Ltd is recruiting an experienced Income Officer for an established Housing Association in Birmingham on an initial 2-month temporary contract. You will manage rent accounts, drive end-to-end income recovery, and assist with basic tenancy management as needed.

The role requires experience in social housing, ability to travel across the local area, and strong communication and negotiation skills to support tenants and colleagues.

Qualifications

• Previous experience as Income Officer in housing or social housing.
• Experience delivering end-to-end income recovery including legal action.
• Ability to handle complex arrears and sustain tenancies.

Responsibilities

• Manage a portfolio of rent accounts to maximise income and minimise arrears.
• Deliver end-to-end income recovery, including court actions when required.
• Manage complex arrears cases and agree realistic repayment plans.
• Carry out home visits and maintain tenant contact for positive outcomes.
• Provide advice on welfare benefits, including Universal Credit.
• Respond to tenancy enquiries and assist with tenancy-related matters.
• Collaborate with internal teams and external agencies to resolve issues.
• Maintain accurate records in line with housing policies.

Skills

Communication skills

Negotiation

Customer service

Driving licence

Job description

Niyaa People Ltd is recruiting an experienced Income Officer for an established Housing Association in Birmingham on an initial 2-month temporary contract. You will manage rent accounts, drive end-to-end income recovery, and assist with basic tenancy management as needed.

The role requires experience in social housing, ability to travel across the local area, and strong communication and negotiation skills to support tenants and colleagues.