Housing Assistant

Avalon (Formerly Spirehouse Social Housing); Leicester; On-site; GBP 25,000 - 31,000; Full time

Job summary

Avalon is seeking an experienced Social Housing Administrator for a 3-month contract in Leicester. The role provides essential operational and administrative support across the housing operations team, with a salary of £28,000 per annum.

You will be the first point of contact for tenants, local authorities, and colleagues, handling tenancy queries, repairs processing, and data entry in the housing management system.

Qualifications

• Experience in an administrative role within housing associations or local authorities.
• Knowledge of tenancy management processes and housing benefits systems.
• Proficient IT skills with Microsoft 365 and housing management databases.
• Excellent written and verbal communication with empathy for residents.
• Highly organized with ability to manage multiple priorities.

Responsibilities

• Serve as primary administrative contact for tenants and handling enquiries, tenancy queries, and repair requests.
• Process tenancy documentation, including agreements, terminations, and sign-up packs.
• Assist housing officers with tenancy management tasks and ASB logs.
• Maintain accurate tenant records and data in the housing management software.
• Coordinate repairs and maintenance appointments and track progress.
• Support Housing Benefit and Universal Credit administration and tenant accounts.
• Prepare meeting agendas, take minutes, and compile performance reports.

Skills

Administrative experience

Tenant liaison

Attention to detail

Microsoft 365

Housing management systems

Tools

Housing management software

Microsoft 365 (Word, Excel, Outlook)

Job description

Avalon is seeking an experienced, detail-oriented Social Housing Administrator for a 3-month contract with a strong chance of extension. Based in Leicester, this role pays £28,000 per annum equivalent and provides essential operational and administrative support across our busy housing operations team.

In this fast-paced position, you will act as a key point of contact for tenants, local authorities, and internal colleagues, assisting with tenancy support, repairs processing, and database management. This is an excellent opportunity for a housing professional to apply their sector expertise to ensure smooth daily operations and high levels of customer satisfaction.

Key Duties:

• Serve as a primary administrative contact for tenants, handling general enquiries, tenancy queries, and repair requests via telephone, email, and post.


• Process tenancy documentation, including lettings paperwork, tenancy agreements, terminations, and sign-up packs.


• Assist housing officers with tenancy management tasks, log anti-social behaviour (ASB) reports, and schedule scheme visits or inspections.


• Maintain accurate, up-to-date tenant records, compliance data, and property information on the housing management software.


• Coordinate repairs and maintenance appointments, issuing works orders to contractors and tracking jobs through to completion.


• Support the processing of Housing Benefit and Universal Credit administration, tracking incoming payments and updating tenant accounts.


• Prepare meeting agendas, take detailed minutes, and compile periodic operational performance reports for management.

Requirements:

• Experience: Essential prior experience working in an administrative role within a housing association, local authority, or supported housing provider.


• Knowledge: Understanding of general social housing administration, tenancy management processes, and basic housing benefits systems.


• IT Skills: Strong proficiency across Microsoft 365 (Word, Excel, Outlook) and practical experience navigating housing management databases.


• Communication: Excellent written and verbal communication skills with an empathetic approach when dealing with vulnerable residents or complex enquiries.


• Organisation: High attention to detail with the ability to manage competing priorities, maintain data accuracy, and meet strict operational deadlines.


• Core Attributes: Highly organised, proactive, and committed to delivering high-quality, customer-focused services.

We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.