Location Manager

Anchor Hanover Group; Norwich; On-site; GBP 24,000 - 37,000; Part time

Benefits offered by this job

Mental health support 24/7

Earned pay access (Stream)

Pension plan up to 10% employer

Life Assurance (3× annual salary)

Discounts on everyday essentials

Job summary

Anchor Hanover Group is seeking a Housing Location Manager in Norwich to oversee property operations and resident support across our communities. The role focuses on letting properties, rent accounts, and addressing issues while ensuring timely repairs and high safety standards.

You will build strong relationships with residents, take ownership of day-to-day tasks, and collaborate with internal teams to maintain compliant, well-managed housing sites for older adults.

Qualifications

• Resilient, problem-solving mindset and ownership.
• Strong organisational skills to manage varied tasks.
• Genuine passion for helping older people live independently.

Responsibilities

• Manage properties and support residents to live independently with smooth operations.
• Let properties, manage rent accounts and address anti-social behaviour with fairness.
• Ensure repairs and maintenance are completed promptly and to high standards, with follow-up communication.
• Build trusted relationships with residents through proactive listening and clear, timely resolutions.
• Complete compliance, health and safety checks and risk assessments with internal and external partners.

Skills

Problem solving

Organisational skills

Empathy for seniors

Job description

HousingLocationManager
Location: Bately Court Norwich
Contract:30 hours per week | Permanent
Salary:£29,870 pro rata

The role:

• Manage properties and support residents to live independently, ensuring smooth day-to-day operations across our communities.
• Let properties, manage rent accounts and address issues such as anti‑social behaviour with fairness.
• Ensure repairs and maintenance are completed promptly and to high standards, taking ownership of follow-up and communication.
• Build trusted relationships with residents through proactive listening, clear communication andquickresolutions.
• Completecompliance,healthandsafety checks,andrisk assessments, collaborating with internal teams and external agencies to ensure residents receivesupport.

Who we’re looking for

• A resilient,problem-solvingmindset with the confidence to take ownership
• Strong organisational skills, with the ability to manage varied responsibilities and communicate clearly with residents.
• A genuine passion for supporting older people to live fulfilling, independent lives.

Your Wellbeing, Your Future, Your Career

• 24/7 mental health, counselling and wellbeing support
• Buy& Selladditional holiday + flexible access to earned pay (Stream)
• Strong pension plan with up to 10% employer contributions
• FreeLifeAssurance(3×your annualsalary) and optional Health Cash & Dental Plans
• Everyday savings across supermarkets, leisure, family and lifestyle retailers

Anchor –A GreatPlaceToWork

Anchor is England’s largest not-for-profit provider of care and housing for older people.We offer homes across more than 1,500 locations nationwide, managing 54,000 properties for people aged 55 and above.

Our ambition is simple: to help people enjoy a home they love in later life.

Becausewe’renot-for-profit, every pound we make is reinvested in our residents, ourcolleaguesand our homes-supporting high-quality care, fair pay, ongoingdevelopmentandgreat placesto live.

Inclusion iscentral to everything we do.Our active networks for disability, LGBTQ+, race/ethnicity, unpaid carers, and allyship help shape our organisation and challenge barriers. We proudly adhere to external standards like Gold Standard Inclusive Employer, Menopause Friendly and Stonewall Diversity Champion.