Housing And Wellbeing Assistant - Ellen Court

Great Places Housing Association; Bryn; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension: DC Scheme (up to 10% from you

Healthcare auto enrolled with savings

Discounts via The Market Place

Annual leave 26–30 days

Rewards & recognition: You Count

Season ticket loans

Wage Stream access

Wellbeing benefits for staff

Job summary

Great Places Housing Association in the United Kingdom is seeking a Housing and Wellbeing Assistant for Ellen Court in Bury. You will be the first point of contact for tenants and visitors, handling enquiries and guiding them to the appropriate service.

You will help maintain safety and security, support occupancies, encourage feedback, and work with the wider team to keep communal areas clean and well maintained. A comprehensive benefits package is provided.

Qualifications

• Minimum Level 2 in English and Maths.
• Experience delivering front-line customer service in busy environments.
• Proficient in Microsoft Office and IT systems.
• Excellent written and verbal communication.
• Ability to work under pressure with accuracy.

Responsibilities

• Respond to customer enquiries via phone, email or in person and assist with occupancy terms.
• Encourage feedback and record or respond to complaints and compliments.
• Address safeguarding concerns in line with Great Places procedures.
• Manage building security, conduct health and safety inspections, and report repairs.
• Follow financial procedures and handle monies.
• Oversee communal cleaning and support the wider team.

Skills

Customer service

Front line service

Interpersonal communication

IT skills

Microsoft Office

Stakeholder liaison

Education

Level 2 English & Maths

Tools

Microsoft Office

Job description

You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises, and equipment.

What you’ll be doing

You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement;

You will encourage feedback from customers, recording and responding to any complaints and compliments;

You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures;

You will actively ensure the security of the building, , conduct health and safety inspections, and report communal repairs through appropriate channels. You will follow financial procedures and take responsibility for all monies held and received;

You will be responsible for communal cleaning and void cleaning, along with the wider team.

What you’ll need

Qualified to minimum level 2 in English and Maths

Evidence of IT skills

Experience of providing a customer facing, front line service in a busy environments whilst maintaining a courteous and helpful manner.

The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills.

Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail.

Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.

Use of the relevant range of Microsoft Office applications and IT systems

What we will give you in return for your hard work and commitment

Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places)

WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members

The Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more

Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays

Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’

Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .

Wage Stream ¦ You can access savings opportunities and early access to wages

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

“Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment.

All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).

Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website”.

Housing and Wellbeing Assistant - Ellen Court Bury, UK