Housing and Support Assistant-Harrow

Allscreens Nationwide Ltd; Harrow; On-site; GBP 18,000 - 24,000; Part time

Job summary

Morgan Hunt is recruiting an experienced Housing & Support Assistant for a role in Harrow. You will be the first point of contact for residents and visitors, providing excellent customer service while assisting with reception, administration, housing support, and health and safety duties.

The role involves supporting tenants to sustain tenancies, ensuring a safe and welcoming environment, and coordinating with contractors and internal teams for repairs and maintenance.

Qualifications

• Previous experience in housing, supported living, reception, administration, or customer service.
• Excellent communication, interpersonal, and organisational skills.
• Ability to remain calm under pressure and deal with challenging situations professionally.
• Good IT skills and experience maintaining accurate records.
• Flexible to work a rota, including weekdays and weekends.
• Right to work in the UK. A satisfactory DBS check will be required.

Responsibilities

• Act as the first point of contact for residents, visitors, contractors, and external agencies.
• Deliver excellent customer service and respond to enquiries professionally.
• Carry out reception duties, including answering calls, managing emails and post, processing payments, and reporting repairs.
• Welcome new residents and assist with sign-ins, move-ins, and general enquiries.
• Conduct regular health & safety, security, and wellbeing checks throughout the building.
• Monitor and report maintenance issues, anti-social behaviour, incidents, and safeguarding concerns.
• Maintain accurate records, update internal systems, and complete incident reports.
• Support residents by providing information, guidance, and signposting to relevant services where appropriate.
• Liaise with contractors and internal teams to ensure repairs and maintenance are completed efficiently.
• Assist in maintaining a clean, safe, and secure environment for residents and visitors.
• Work collaboratively with colleagues to deliver a high-quality housing and support service.

Skills

Communication

Organisational skills

Interpersonal skills

IT skills

Calm under pressure

Customer service

Job description

Morgan Hunt is currently recruiting for an experienced Housing Support Assistant to work with our client based in Uxbridge. This is a fantastic opportunity to join a supportive organization and make a real difference within the community by helping tenants sustain their tenancies and build independent living skills.

Housing & Support Assistant

Location: Harrow, HA2 0JN

Position type - Temporary - to - Permanent

About the Role

We are looking for a proactive and customer-focused

Housing & Support Assistant to join a supported housing service in Uxbridge. You will be the first point of contact for residents and visitors, providing excellent customer service while helping to maintain a safe, welcoming, and well-managed environment. This is a varied role combining reception, administration, housing support, and health & safety responsibilities.

Key Responsibilities

• Act as the first point of contact for residents, visitors, contractors, and external agencies.
• Deliver excellent customer service and respond to enquiries professionally.
• Carry out reception duties, including answering calls, managing emails and post, processing payments, and reporting repairs.
• Welcome new residents and assist with sign-ins, move-ins, and general enquiries.
• Conduct regular health & safety, security, and wellbeing checks throughout the building.
• Monitor and report maintenance issues, anti-social behaviour, incidents, and safeguarding concerns.
• Maintain accurate records, update internal systems, and complete incident reports.
• Support residents by providing information, guidance, and signposting to relevant services where appropriate.
• Liaise with contractors and internal teams to ensure repairs and maintenance are completed efficiently.
• Assist in maintaining a clean, safe, and secure environment for residents and visitors.
• Work collaboratively with colleagues to deliver a high-quality housing and support service.

Requirements

• Previous experience in housing, supported living, reception, administration, or customer service.
• Excellent communication, interpersonal, and organisational skills.
• Ability to remain calm under pressure and deal with challenging situations professionally.
• Good IT skills and experience maintaining accurate records.
• Flexible to work a rota, including weekdays and weekends.
• Right to work in the UK. A satisfactory DBS check will be required

Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.