Housing and Support Assistant-Harrow

Morgan Hunt UK Limited; Harrow; On-site; GBP 21,000 - 27,000; Part time

Job summary

Morgan Hunt is recruiting an experienced Housing & Support Assistant to join a supported housing service in Uxbridge. You will be the first point of contact for residents and visitors, providing excellent customer service while helping to maintain a safe, welcoming, and well-managed environment.

This role combines reception, administration, housing support, and health & safety responsibilities. The position offers 30-35 hours per week with a flexible rota, and may require weekends.

Qualifications

• Experience in housing, supported living, reception, administration, or customer service.
• Strong communication, interpersonal and organisational skills.
• Proficient IT skills and record-keeping ability.

Responsibilities

• Be the first point of contact for residents and visitors.
• Carry out reception duties, manage calls, emails and payments.
• Maintain records and incident reports.
• Support wellbeing and safety checks in the building.
• Liaise with contractors to arrange repairs.
• Provide information and signpost to services.

Skills

Customer service

Reception duties

Administration

Housing support

Tools

MS Office

Job description

Morgan Hunt is currently recruiting for an experienced Housing Support Assistant to work with our client based in Uxbridge. This is a fantastic opportunity to join a supportive organization and make a real difference within the community by helping tenants sustain their tenancies and build independent living skills.

Housing & Support Assistant

Hours: 30-35 hours per week (Flexible rota, including weekends if required)

Location: Harrow, HA2 0JN

Position type - Temporary - to - Permanent

About the Role

We are looking for a proactive and customer-focused Housing & Support Assistant to join a supported housing service in Uxbridge. You will be the first point of contact for residents and visitors, providing excellent customer service while helping to maintain a safe, welcoming, and well-managed environment. This is a varied role combining reception, administration, housing support, and health & safety responsibilities.

Key Responsibilities

• Act as the first point of contact for residents, visitors, contractors, and external agencies.
• Deliver excellent customer service and respond to enquiries professionally.
• Carry out reception duties, including answering calls, managing emails and post, processing payments, and reporting repairs.
• Welcome new residents and assist with sign-ins, move-ins, and general enquiries.
• Conduct regular health & safety, security, and wellbeing checks throughout the building.
• Monitor and report maintenance issues, anti-social behaviour, incidents, and safeguarding concerns.
• Maintain accurate records, update internal systems, and complete incident reports.
• Support residents by providing information, guidance, and signposting to relevant services where appropriate.
• Liaise with contractors and internal teams to ensure repairs and maintenance are completed efficiently.
• Assist in maintaining a clean, safe, and secure environment for residents and visitors.
• Work collaboratively with colleagues to deliver a high-quality housing and support service.

Requirements

• Previous experience in housing, supported living, reception, administration, or customer service.
• Excellent communication, interpersonal, and organisational skills.
• Ability to remain calm under pressure and deal with challenging situations professionally.
• Good IT skills and experience maintaining accurate records.
• Flexible to work a rota, including weekdays and weekends.
• Right to work in the UK. A satisfactory DBS check will be required

Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.