Housing Advisor

Civic Recruitment Limited; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Bi-weekly Pay

Hybrid Working

Job summary

Civic Recruitment Limited is seeking a proactive Housing Advisor to join the Housing Needs team at Camberwell Foyer. You will deliver comprehensive housing advice, handle a varied caseload, and work to prevent homelessness in line with the Homelessness Reduction Act 2017 and related legislation.

The role involves hybrid working (3 days in the office, 2 days remote), with mandatory Monday office attendance and a standard DBS check.

Qualifications

• Experience in Housing Options or Homelessness services.
• Knowledge of Homelessness Reduction Act 2017 and Housing Act 1996 Part VII.
• Ability to manage complex caseloads and provide frontline advice.
• Excellent communication and customer service.
• Standard DBS certificate.
• Experience with Local Authority Housing Options.
• Knowledge of Welfare Benefits and Housing Benefit.

Responsibilities

• Conduct Housing Needs Assessments for clients seeking assistance.
• Create tailored housing plans based on client needs.
• Implement early intervention strategies to prevent homelessness.
• Manage a varied caseload including priority and non-priority households.
• Perform Part VII Homelessness Assessments.
• Provide recommendations on homelessness decisions for managerial review.
• Deliver frontline advice and assessment services.
• Offer mediation and negotiation to avert homelessness.
• Conduct home visits as necessary.
• Provide telephone advice and manage appointment-based casework.
• Evaluate eligibility and suitability for temporary housing.
• Maintain precise case records and performance data.
• Assist clients with housing register applications and bidding.
• Collaborate with Lettings Services and housing providers to secure housing options.
• Assess support needs and refer clients to appropriate services.
• Aid clients transitioning from supported accommodation.
• Represent the service in meetings and multi-agency discussions.

Skills

Negotiation

Advocacy

Communication

Case Recording

IT Skills

DBS Check

Tools

Housing Case Management Software

MS Office

Job description

Contract: 6 Month Contract

Target Start Date: 12 October 2026

Hours: Full Time

Working Pattern: Hybrid – 3 Days Office Based / 2 Days Remote

Office Attendance: Monday Mandatory, plus 2 additional office days on a rota basis

DBS: Standard DBS Required

Summary

We are seeking a skilled Housing Advisor to join our dynamic Housing Needs team at Camberwell Foyer. This role is pivotal in delivering comprehensive housing advice and services to individuals and families facing homelessness. The successful candidate will handle a diverse caseload, employing strategies such as negotiation, mediation, and advocacy to prevent and alleviate homelessness. You will work in compliance with the Homelessness Reduction Act 2017 and the Housing Act 1996 Part VII, ensuring all actions align with current legislation and guidance.

Key Responsibilities

• Conduct thorough Housing Needs Assessments for clients seeking assistance.
• Create tailored housing plans based on individual client needs.
• Implement early intervention strategies to prevent and relieve homelessness.
• Manage a varied caseload, addressing both priority and non-priority households.
• Perform homelessness assessments under Part VII of the Housing Act 1996.
• Provide recommendations on homelessness decisions for managerial review.
• Deliver front-line advice and assessment services.
• Offer mediation and negotiation to avert homelessness.
• Conduct home visits as necessary.
• Provide telephone advice and manage appointment-based casework.
• Evaluate eligibility and suitability for temporary housing.
• Maintain precise case records and performance data.
• Assist clients with housing register applications and bidding.
• Offer guidance on:
  • Private Renting
  • Welfare Reform
  • Housing Benefit
  • Housing Rights
  • Homelessness Prevention
• Collaborate with Lettings Services and housing providers to secure housing options.
• Assess support needs and refer clients to appropriate services.
• Aid clients transitioning from supported accommodation.
• Represent the service in meetings and multi-agency discussions as needed.

Requirements

Requirements:

• Experience in Housing Options, Homelessness, or Housing Advice Services.
• In-depth understanding of:
  • Homelessness Reduction Act 2017
  • Housing Act 1996 Part VII
  • Homelessness Code of Guidance
  • Housing Legislation and Case Law
• Conducting Housing Needs Assessments
• Developing Personal Housing Plans
• Executing Homelessness Prevention and Relief Duties
• Performing Part VII Homelessness Assessments
• Ability to manage complex homelessness caseloads.
• Strong skills in negotiation, mediation, and advocacy.
• Experience working with vulnerable populations and in challenging situations.
• Excellent communication and customer service abilities.
• Proficient in case recording and IT applications.
• Capability to prioritize tasks in a high-pressure environment.
• Standard DBS Certificate.
• Experience with Local Authority Housing Options.
• Familiarity with homelessness case management systems.
• Knowledge of Welfare Benefits and Housing Benefit.
• Experience in supported housing and pathway services.

What's on Offer?

• 6 Month Contract
• Hybrid Working: 3 Days Office Based / 2 Days Remote
• Mandatory Monday Office Attendance
• Standard DBS Required
• Bi-weekly Pay
• Opportunity to significantly impact homelessness prevention and support vulnerable residents.
• Engaging, frontline housing advisory role.
• Immediate contribution within a well-established housing service.

Ideal for those with experience as a Housing Advisor, Housing Options Officer, Homelessness Prevention Officer, Housing Needs Officer, Homelessness Officer, Housing Solutions Officer, Temporary Accommodation Officer, or Housing Assessment Officer.