Housing Adviser

Newham Council; Greater London; Vor Ort; GBP 30.000 - 42.000; Vollzeit

Zusammenfassung

The London Borough of Newham is seeking a Housing Advisor to help prevent homelessness by providing tailored housing advice, advocacy and mediation. You will assess housing needs, develop Personal Housing Plans and work with partners to achieve positive outcomes for vulnerable residents.

You will manage a varied caseload, make informed decisions in line with housing and welfare legislation, and contribute to service improvements within the Homelessness Prevention & Advice Service.

Qualifikationen

• Experience providing housing advice and homelessness prevention services.
• Strong understanding of homelessness and housing legislation.
• Ability to work independently and manage competing priorities.

Aufgaben

• Prevent homelessness through tailored housing advice, advocacy, negotiation and mediation.
• Assess housing needs of individuals and families in complex circumstances.
• Develop Personal Housing Plans and review them with customers.
• Issue statutory decisions and maintain accurate case records.
• Undertake home visits and collaborate with partners to achieve positive outcomes.

Kenntnisse

Housing advice

Homelessness prevention

Negotiation

Communication

Jobbeschreibung

As a Housing Advisor, you will play a vital role in preventing homelessness by providing tailored housing advice, advocacy, negotiation and mediation. Working with individuals and families facing complex housing challenges, you will explore every available option to help people secure and sustain suitable accommodation. About the role You will manage a varied and demanding caseload, supporting some of the most vulnerable residents in our community. Using your knowledge of housing and welfare legislation, you will assess housing need, make informed decisions, develop Personal Housing Plans and work proactively to achieve positive outcomes for customers. The role requires strong problem-solving skills, resilience and a commitment to delivering excellent customer service, often in challenging circumstances. You will also contribute to the ongoing development and improvement of the Homelessness Prevention & Advice Service.,

• Prevent homelessness through the provision of tailored housing advice, advocacy, negotiation and mediation.
• Assess the housing needs of individuals and families experiencing complex circumstances and vulnerability.
• Make decisions in accordance with relevant legislation, including:
• Housing Act 1996 (as amended)
• Homelessness Reduction Act 2017
• Children Act
• Care Act
• Welfare Reform legislation
• Manage a complex caseload, ensuring all housing options are thoroughly explored.
• Develop and review Personal Housing Plans with customers.
• Issue statutory decisions and maintain accurate case records.
• Undertake home visits where appropriate.
• Work collaboratively with internal and external partners to achieve the best possible outcomes for residents.
• Contribute to the development of innovative practices and service improvements within the Homelessness Prevention & Advice Service., The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by .
  Has experience of providing housing advice and homelessness prevention services.
• Demonstrates a strong understanding of homelessness and housing legislation.
• Is able to work independently and manage competing priorities effectively.
• Has excellent communication, negotiation and problem-solving skills.
• Can build rapport with customers whilst maintaining professional boundaries.
• Is innovative, dynamic and focused on achieving solutions.
• Demonstrates empathy, resilience and a commitment to excellent customer service.
• Is able to make sound decisions in complex and challenging situations.
  We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that's all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.