Housing Advice Officer

Public Sector Partnership Services Ltd; Boston; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Boston Borough Council is seeking a Housing Advice Officer to provide high quality housing advice, homelessness prevention and housing options. You will assist in delivering a comprehensive service and act as the initial point of contact for housing and homelessness queries.

The role is based in Boston with hybrid and agile working arrangements, combining office-based and remote working. Applicants should be able to work under pressure and communicate clearly with the public.

Qualifications

• Experience of working with members of the public.
• Ability to remain calm when dealing with people in emotional and stressful situations.
• Good written, numeracy, communication and presentation skills.
• Experience using Microsoft Office programs.

Responsibilities

• Be the first point of contact for housing and homelessness queries and referrals with a focus on homelessness prevention.
• Provide general housing advice on a range of housing issues and recognise when someone may be at risk of homelessness.
• Work as part of the Housing Hub team to deliver a good quality service in a busy, fast‑paced environment.

Skills

Public experience

Calm under pressure

Communication skills

Microsoft Office

Job description

Do you want to help prevent homelessness and make a difference to peoples lives?Do you want to help provide high quality housing advice to individuals in order to assist them to resolve various housing issues?

We have a rewarding opportunity for a Housing Advice Officer to join us here at Boston Borough Council

You will assist in the provision of a comprehensive service in respect of Housing Advice, Homelessness Prevention and Housing options.

The role will involve being the first point of contact for all housing and homelessness queries and referrals with a focus on homelessness prevention.

You will give general housing advice on a range of housing issues that applicants may face with the ability to recognise when someone may be at risk of homelessness.

The Housing Hub is a small tight-knit team with supportive and experienced officers who take pride in delivering a good service. This role is busy and fast-paced and therefore the ability to be able to work under pressure is key.

This role offers hybrid and agile working, combining office-based and remote working arrangements.Hours are8.45-17.15 Mon-Thur and 8.45-16.45 Friday.

What we need from you:

• Experience of working with members of the public.
• Ability to remain calm when dealing with people in emotional and stressful situations
• Good written, numeracy, communication and presentation skills
• Previous experience using the Microsoft packages

Previous experience within a relevant housing field such as Housing Advice, Housing Register, Housing Support or Homelessness is desirable but not essential as transferable skills will be taken into account and all training will be provided.

If you have a passion for supporting people and are energetic, motivated, decisive, and compassionate, and you would like the opportunity to make a positive difference to the people we support, then we want to hear from you!

This position is a shared role within the South and East Lincolnshire Councils Partnership (SELCP) and forms part of the S113 agreement between the participating partnership Councils in accordance with the Memorandum of Agreement 1st October 2021.

Provisional interview date: 19th October