Housing Administration Officer

Archer Resourcing; Loughborough; On-site; GBP 22,000 - 28,000; Full time

Job summary

Archer Resourcing is looking for an Administrative Assistant to deliver comprehensive administrative support, manage complaints, and oversee enquiries in Loughborough. The ideal candidate should possess strong customer service skills and have experience in data management. Joining a reputable organization that prides itself on effective recruitment, you will contribute to enhancing service delivery across healthcare professionals. This role offers a referral bonus and opportunities for professional development.

Benefits

£250 Referral Bonus

Qualifications

• Experience in administrative roles and managing enquiries.
• Skills in handling sensitive information and customer complaints.
• Proficient in data management using spreadsheets and databases.

Responsibilities

• Deliver full administrative functions, including processing and handling complaints.
• Manage enquiries and maintain relevant databases and systems.
• Assist in organizing events and monitoring customer satisfaction.

Skills

Administrative Functions

Data Entry

Customer Service

Complaint Handling

Tools

Council’s Financial Management System

Corporate Computerised Complaints System

Job description

Responsibilities

• Deliver a full range of administrative functions, including logging and distributing incoming and outgoing post, word processing, filing, and maintaining recording systems. Handle telephone enquiries and complaints with sensitivity, especially regarding vulnerable individuals.
• Manage all enquiries, including overseeing mailboxes across the Service, resolving queries from customers and partners.
• Maintain and update data in various databases and spreadsheets to support government statistical returns and monitor performance.
• Assist in organizing consultation events and adhoc meetings, including sourcing venues, taking minutes, and arranging refreshments.
• Monitor complaints using the Corporate Computerised Complaints System, log complaints and responses, and assign them to officers.
• Administer petty cash payments in compliance with Audit Regulations.
• Order and maintain stationery stock for the Service.
• Use the Council’s Financial Management System to raise orders and receipt goods.
• Ensure availability of advisory leaflets and housing application forms for customer service.
• Distribute and collect customer satisfaction surveys, including conducting telephone or electronic surveys and entering data into spreadsheets or databases.
• Protect and manage information securely, report breaches or suspected breaches in line with Council policies.

Working with Archer Resourcing Ltd:

We assist healthcare professionals in finding exciting new roles across the UK, leveraging strong relationships with major employers in UK social care to offer the best opportunities.

We pride ourselves on efficient recruitment; however, responses are limited to candidates who meet the specific requirements. For queries, contact Archer directly using the provided details.

Due to high application volume, we may not respond to all applications but may keep your CV on file for future opportunities.

We offer a £250 referral bonus for successful referrals.