Customer Administration Officer

CRA GROUP RECRUITMENT AND PAYROLL LTD; Matlock; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local authority in Matlock seeks a Customer Administration Officer for a 4-month contract. The role includes providing administrative support, managing records, and ensuring exceptional customer care. The ideal candidate will be proficient with Microsoft Office, experienced in minute taking, and familiar with financial systems.

Qualifications

• Strong administrative skills required including record keeping and correspondence management.
• Experience handling financial documentation.
• Ability to work independently and in a team.

Responsibilities

• Provide administrative support for Neighbourhood and Housing Services.
• Manage, log, and maintain accurate records of correspondence and service requests.
• Assist in financial administration and inventory control.

Skills

Proficiency in Microsoft Office Applications

Minute Taking

Familiarity with Budget and Financial Systems

Job description

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Customer Administration Officer, Matlock

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Client:

CRA GROUP RECRUITMENT AND PAYROLL LTD

Location:

Matlock, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a7e1141db6e8

Job Views:

8

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

4-Month Contract with a local authority

Job Purpose

• We are seeking a Customer Administrator Officer to provide administrative support to the Tenancy and Leasehold Service Division. This role involves a wide range of responsibilities, including providing administrative support for Neighbourhood and housing services, handling general financial administration, personnel administration, recruitment organization, and managing external correspondence, complaints, freedom of information, and service requests. The successful candidate will also be responsible for processing and issuing essential user estate parking permits, requiring a high level of confidentiality and a commitment to delivering exceptional customer care.
  

Key Duties/Accountabilities

• Manage and maintain accurate central record systems, draft letters and general responses, and perform other related administrative duties as instructed.
  
• Log all correspondence, including complaints, subject access requests, and freedom of information enquiries in accordance with corporate procedures.
  
• Assist the BEAT Manager with centralised record keeping, staff returns collation, and preparation and maintenance of the staff profiling system.
  
• Undertake full stock and inventory control functions for corporate assets, highlighting any issues or potential misuse and abuse of assets to senior management.
  

Essential Experience Required

• Proficiency in Microsoft Office Applications, particularly Microsoft Word, Excel, and Google Mail, with extensive experience in minute taking.
  
• Familiarity with budget and financial systems.
  
• Extensive experience in minute taking.
  

Additional Information

• Working hours: 36 hours per week
  
• Closing date: 17th June 2025
  

Requirements

Requirements

• Proficiency in Microsoft Office Applications
  
• Experience in minute taking
  
• Familiarity with budget and financial systems