Housing Admin & Tenant Support Coordinator

Right There; Glasgow; Hybrid; GBP 26,000 - 29,000; Part time

Benefits offered by this job

Permanent part-time role

Pro rata salary

Employer pension enrolment

Wellbeing support

Learning and development

Cycle to Work scheme

Employee discounts

Job summary

Right There in Glasgow is seeking an organised, calm administrator to support Help to Rent and Temporary Accommodation services. You will answer calls, process paperwork from move-in to tenancy end, and keep records across Housing Benefit, Salesforce, SharePoint, Excel and Outlook.

This is a permanent, part-time role 21 hours per week, Wednesday to Friday, 9am-5pm, with a one-hour unpaid break each day. Salary: £26,231-£28,532 per annum, pro rata for part-time hours.

Qualifications

• Experience in an administrative or support role in a busy, service-focused environment.
• Comfort with various IT systems to record, manage and share information accurately.
• Clear, respectful communication; calm contact with anxious or distressed people.
• Organise and prioritise workload; adapt when demands change; complete tasks.

Responsibilities

• Be the reassuring first point of contact; answer calls and route enquiries.
• Prepare move-in packs and interview materials; update Housing Benefit data.
• Maintain accurate records across Home Master, NICO, SharePoint, Excel and Outlook.
• Prepare leases and landlord/property documentation; update tenant records.
• Liaise with landlords, councils and partner teams to coordinate support.
• Manage inventory of household essentials and cover the Utilities Coordinator.
• Support audits, reporting, and contribute ideas for service improvement.

Skills

Administrative experience

IT systems proficiency

Clear communication

Time management

Initiative & judgement

Coordination & data gathering

Education

Admin or IT qualification

Tools

Home Master

NICO (Salesforce)

SharePoint

Excel

Outlook

Job description

Right There in Glasgow is seeking an organised, calm administrator to support Help to Rent and Temporary Accommodation services. You will answer calls, process paperwork from move-in to tenancy end, and keep records across Housing Benefit, Salesforce, SharePoint, Excel and Outlook.

This is a permanent, part-time role 21 hours per week, Wednesday to Friday, 9am-5pm, with a one-hour unpaid break each day. Salary: £26,231-£28,532 per annum, pro rata for part-time hours.