Housekeeping Team Member

LGH Hotels Management; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a vibrant hotel team as a Housekeeping Team Member at LGH Hotels Management in London. Your key role will ensure clean, comfortable spaces for guests, with a focus on exceptional service and maintaining high standards in all areas. With several benefits, this position is perfect for dedicated, detail-oriented individuals who thrive in a fast-paced hospitality environment.

Benefits

Employee discounts on hotel stays

Access to IHG employee benefits programme

Shopping discounts

Wellbeing support and fitness resources

Free meals on duty

Free parking

Qualifications

• Previous experience in a similar role is essential.
• Passion for exceptional customer service with pride in cleanliness.
• Ability to lift and carry heavy objects, maintain high cleaning standards.

Responsibilities

• Cleaning and maintaining guest areas including rooms and public spaces.
• Reporting damages or breakages promptly.
• Keeping storerooms and working areas clean and tidy.

Skills

Attention to Detail

Customer Service

Team Player

Time Management

Physical Fitness

Communication

Adaptability

Health and Safety Awareness

Problem Solving

Job description

As a Housekeeping Team Member, you will play an essential role in ensuring that our hotel is clean, comfortable, and inviting for our guests. You will be responsible for cleaning and maintaining all guest areas, including guest rooms, public areas, linen rooms, and cupboards, and always ensuring that service levels are exceptional.

Your role will involve servicing hotel bedrooms and public areas to company standards and within allocated time frames. You will be familiar with agreed cleaning standards and presentation of all room categories and report any damages or breakages promptly to ensure repairs are carried out.

You will also be responsible for returning all equipment to their allotted storerooms at the end of each working day and keeping the storerooms and working areas clean and tidy.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and holidays.
• Eye care, free legal & money advice, counseling sessions, cycle to work scheme, wellbeing tips, and support fitness videos.
• Recipe ideas, advice on keeping active and healthy living, wellbeing podcasts and TV, breathing exercises.
• 24/7 advice and support line, team reward & recognition, free meals on duty, free parking.

Ideal Candidate

• Has previous experience in a similar role and understands the importance of attention to detail in housekeeping.
• Is passionate about providing exceptional customer service and takes pride in delivering clean and well-maintained guest rooms and public areas.
• Is a team player who is reliable, punctual, and able to work collaboratively with others.
• Possesses excellent time management skills and can prioritize tasks effectively to ensure all areas are cleaned to a high standard within the allocated time frame.
• Is physically fit and able to carry out the physical demands of the job, including lifting and moving heavy objects, standing for extended periods, and working in a fast-paced environment.
• Has good communication skills and can work effectively with other departments.
• Has a positive attitude and a willingness to learn and develop new skills.
• Is familiar with health and safety regulations and the proper use of cleaning equipment and chemicals.
• Has a keen eye for detail to spot areas requiring extra attention, such as stains or damages.

About the Hotel

Discover the vibrant heart of London at the Holiday Inn London - Regent’s Park Hotel! Located just minutes from Great Portland Street and Regent’s Park Tube stations, with easy access to the city’s top attractions, including Oxford Street, Madame Tussauds, and the British Museum.

Enjoy proximity to cultural sites, theaters, and vibrant nightlife, all within walking distance or a short ride away.

About Us

LGH Hotels Management offers exciting careers in the hospitality industry. With 42 hotels across the UK, including brands like Crowne Plaza, Holiday Inn, and Best Western, we are committed to shaping the future of UK hospitality. Join our team and be part of our growth and success.