Housekeeping Team Lead: Guest Experience Champion

Westmorland Hotel; Penrith; On-site; GBP 21,000 - 27,000; Full time

Job summary

Westmorland Hotel in Penrith, United Kingdom, is seeking a proactive Housekeeping Team Leader to guide our team of housekeepers and uphold our high standards, ensuring guests feel special on every stay.

You will work hands-on alongside your team to manage workflows, supervise room cleaning across 50 bedrooms and public areas, and coach colleagues to reach required timelines and quality. Prior supervisory experience is preferred.

Qualifications

• Experience leading a housekeeping team is preferred.
• Ability to prioritise and delegate.
• Basic IT skills.
• Good attention to detail.

Responsibilities

• Lead the housekeeping team to maintain high standards.
• Run reports from the online booking system and allocate workload.
• Ensure all rooms and public areas are cleaned to standard.
• Supervise room checks and coach colleagues to improve performance.
• Order bedroom products from external suppliers and report maintenance issues.

Skills

Leadership

Team management

Attention to detail

Tools

Booking system

Job description

Westmorland Hotel in Penrith, United Kingdom, is seeking a proactive Housekeeping Team Leader to guide our team of housekeepers and uphold our high standards, ensuring guests feel special on every stay.

You will work hands-on alongside your team to manage workflows, supervise room cleaning across 50 bedrooms and public areas, and coach colleagues to reach required timelines and quality. Prior supervisory experience is preferred.