Housekeeping Supervisor – Lakeside Coastal Village

Warner Leisure Hotels; North Hayling; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Gym access

Pension scheme

28 days leave

Staff discounts

Training opportunities

Parking onsite

Job summary

Lakeside Coastal Village, part of Warner Hotels Group, is seeking a dedicated Housekeeping Supervisor to cover a maternity leave. You will oversee the housekeeping team across accommodation and public areas, ensuring high standards of cleanliness, presentation and guest satisfaction.

Applicants should have housekeeping experience in hotels or resorts and proven leadership. The role requires allocating duties, inspecting rooms, training staff, maintaining schedules, and responding to guest

Qualifications

• Experience in hotel, resort, holiday park or accommodation housekeeping.
• Proven ability to lead or supervise a team.
• Strong eye for cleanliness, presentation and guest satisfaction.

Responsibilities

• Supervise and support the housekeeping team to complete daily tasks to required standards.
• Allocate duties and room assignments according to occupancy and priorities.
• Inspect guest rooms, bathrooms and public areas for cleanliness and presentation.
• Ensure rooms are cleaned, checked and ready for guest arrivals within timeframes.
• Train, guide and motivate team members to maintain professional standards.
• Monitor supplies and equipment, reporting shortages or issues.
• Ensure safe use of cleaning products and chemicals.
• Report maintenance issues and health & safety concerns to relevant departments.
• Respond to guest requests and housekeeping-related complaints professionally.
• Maintain accurate cleaning schedules and shift handover records.
• Comply with company procedures, hygiene requirements and safety regulations.

Skills

Leadership

Attention to detail

Time management

Communication

Flexibility

Job description

Join our team at Lakeside, part of the Warner Hotels Group. This hotel on Hayling Island has spa facilities, a cabaret restaurant, and overlooks a lake near the Hampshire coast.

Lakeside Coastal Village is looking for a dedicated, organised, and enthusiastic Housekeeping Supervisor to join our team to cover a period of Maternity Leave. The successful candidate will help maintain high standards of cleanliness, hygiene, presentation, and guest satisfaction throughout our accommodation and public areas.

This is an excellent opportunity for someone with housekeeping experience and strong leadership skills who takes pride in creating a clean, comfortable, and welcoming environment for guests.

Key Responsibilities

• Supervise and support the housekeeping team, ensuring daily tasks are completed efficiently and to the required standards.
• Allocate duties and room assignments according to occupancy levels and operational priorities.
• Inspect guest accommodation, bathrooms, communal areas, and facilities to ensure cleanliness and presentation meet company standards.
• Ensure rooms are cleaned, checked, and ready for guest arrivals within the required timeframes.
• Train, guide, and motivate team members, promoting teamwork and professional conduct.
• Monitor housekeeping supplies, cleaning products, towels, and linen, reporting shortages when necessary.
• Ensure all cleaning equipment and chemicals are used safely and correctly.
• Report maintenance issues, damaged items, and health and safety concerns to the relevant department.
• Respond professionally to guest requests and housekeeping-related complaints.
• Maintain accurate cleaning schedules, inspection records, and shift handover reports.
• Ensure compliance with company procedures, hygiene requirements, and health and safety regulations.

Essential Requirements

• Previous experience in hotel, resort, holiday park, or accommodation housekeeping.
• Experience supervising or leading a team, or the ability to demonstrate strong leadership potential.
• Excellent attention to detail and a commitment to high cleaning standards.
• Good communication, organisation, and time-management skills.
• Ability to work independently and as part of a team.
• A flexible approach to working shifts, including weekends and bank holidays, where required.
• A professional, positive, and guest-focused attitude.

Why Work for Warner Hotels?

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

Ready to discover your glow?

Be part of something more than a hotel - where your personality shines and your ideas matter.

Inclusion Statement

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you mayrequire, including whether a role can be part-time or a job-share.

We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If yourequireanyassistanceor reasonable adjustments while applying, please don't hesitate to reach out to us at: [e-mail]

Location: Lakeside Coastal Village, Lakeside, PO11 9NR