Housekeeping Attendant

Aimbridge EMEA; Royal Tunbridge Wells; Hybride; GBP 12 000 - 18 000; Plein temps

Avantages offerts par ce poste

Industry-leading training & leadership

Staff discounts on food, beverage &amp

Stream pay as earned and automatic sav

24/7 employee assistance programme

Uncapped incentives

Staff meals on duty

Free staff parking

Résumé du poste

Aimbridge Hospitality EMEA is hiring a Housekeeping Attendant to welcome guests with exceptional care and maintain pristine rooms and public areas. You will clean bedrooms and bathrooms, replenish supplies, and ensure linen handling complies with safety standards.

We value attention to detail, solid time management, and excellent communication to respond to guest requests. This role supports our brand standards, delivering a memorable guest experience across our hotels.

Qualifications

• Attention to detail to ensure spotless rooms and common areas.
• Ability to manage time effectively to complete tasks within shifts.
• Clear communication with team and guests to address requests and inquiries.
• Passion for delivering exceptional guest experiences aligned with brand standards.

Responsabilités

• Clean guest bedrooms and bathrooms to a high standard.
• Launder linen as required and replenish amenities.
• Follow health and safety, COSHH, fire procedures and other hotel policies.
• Contribute to maintaining the hotel's reputation by delivering first-class service.
• Collaborate with colleagues to ensure smooth operations and guest satisfaction.

Connaissances

Detail orientation

Time management

Communication skills

Guest service passion

Description du poste

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

As part of the Aimbrace team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty
• Free staff parking

A day in the life of…

As a Housekeeping Attendant, you will play a key part in providing an exceptional welcome to our Guests ensuring they are looked after and attended to in a timely and professional manner. You will clean guest bedrooms and bathrooms and ensure linen is laundered and amenities are replenished. Complying fully with all regulations relating to Health & Safety, Food Handling, Fire Procedures and COSHH and ensuring that the hotel's reputation for excellent customer service is upheld. You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Attention to detail: it’s essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained.
• Time management skills: in this busy role, must be able to manage their time effectively to ensure that all rooms are cleaned within the allotted timeframe.
• Communication skills: You should be able to communicate effectively with other hotel staff and guests, including receiving and responding to guest requests and inquiries.
• Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’