Housekeeping Supervisor

The Roseate Reading; Reading; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Meals on duty

Uniform provision

Recognition awards

Performance reviews

Career development

Promotion opportunities

Room rate discounts

Job summary

The Roseate Reading is seeking a Housekeeping Supervisor to assist the Head Housekeeper in daily operations, including lost and found, key and emergency procedures. You will oversee room attendants and provide support to the management team.

Ideal candidates bring experience from luxury hotels, strong leadership and excellent communication, with a hands-on, detail-focused approach to maintaining brand standards and guest satisfaction.

Qualifications

• Previous experience in a 5* hotel.
• Lead by example: know when to manage vs lead.
• Strong communication skills.
• Business-oriented with commitment to quality service.
• Self-organised with attention to detail.
• Hands-on attitude.

Responsibilities

• Driving guest satisfaction by ensuring consistently excellent levels of customer service
• To check furnishings and equipment are clean and in good repair and operational and report any faults found
• Inspect and clean rooms and ensure brand standards are followed

Skills

5-Star hotel experience

Leadership

Communication

Attention to detail

Self-organisation

Hands-on attitude

Job description

We are looking for an enthusiastic, talented and dedicated Housekeeping Supervisor to join our luxury hotel brand at The Roseate Reading.

The Hotel is known for its spectacular attention to detail that ensures a bespoke, luxurious experience for its guests. Whether it is the 86,000 Italian-glass beads in the chandelier that hangs from the top of the building or the plush upholstery and wallpapers, the meticulous design sense is ubiquitous in maintaining an uplifted ambience. The Roseate Reading was originally Shire Hall for the Berkshire County Council. The building, along with its wide hallways, vaulted ceilings, cornice mouldings and the original lift shaft, have all been precisely restored to their original glory. To revive the old world charm of the Shire Hall, its council chamber, Eden along with its imposing fireplace and elaborate wood carvings on the doors and mantlepiece have all been restored to their past beauty. One of the top hotels in Reading, The Roseate Reading is a culmination of opulence and warmth.

Main Purpose:

Support the Head Housekeeper in running the day to day operations including lost and found articles, key and emergency procedures. You will be overseeing room attendants and providing support to the management team.

Duties and Responsibilities:

• Driving guest satisfaction by ensuring consistently excellent levels of customer service
• To check furnishings and equipment are clean and in good repair and operational and report any faults found
• Inspect and clean rooms and ensure brand standards are followed

Essential:

• Previous experience in a 5* Hotel is mandatory.
• Must lead by example, recognising when to 'manage' and when to 'lead'
• Good communication skills
• Business-oriented and a natural attitude towards providing excellent quality service
• Self-organised with attention to detail
• Hands On Attitude

Package benefits:

• Meals on duty
• Provision and laundry of uniform
• Employee recognition awards
• Performance review and personal development plan
• Internal transfer and promotion opportunities
• Support in the development of your career
• Preferential room rates within the hotel group for yourself and family & friends

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

Compensation: To be discussed