Housekeeping Supervisor

NHS; Oswestry; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading orthopaedic hospital is seeking a Housekeeping Supervisor to maintain high standards of cleanliness and manage the housekeeping team. The role demands strong leadership, attention to detail, and experience in hospitality or facilities management. Join a dedicated team committed to providing excellent service in a rewarding environment.

Qualifications

• Supervisory experience in a Facilities or Hotel Services environment.
• 2 years NHS or Public sector experience.

Responsibilities

• Supervise the housekeeping department to ensure compliance with Trust requirements.
• Train housekeeping staff in correct procedures.
• Assist in recruitment and selection of staff.

Skills

Customer Care

Interpersonal Skills

Attention to Detail

Education

NVQ Level 3 in Housekeeping

Health & Safety

COSHH

Tools

Word

Excel

Job description

Go back Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Housekeeping Supervisor

The closing date is 06 June 2025

We are looking for a dedicated person to help ensure that we adhere to a high standard of Housekeeping & Cleanliness to join our very successful and hardworking teams.

We are currently recruiting for a Housekeeping Supervisor who will demonstrate a proven background in delivering a service and managing a Team. Your role is to support the housekeeping manager in the efficient management of the housekeeping provision within the Trust, encompassing cleaning, ward housekeeping, linen, switchboard and pest control services.

The role itself is demanding both physically and mentally, but it is rewarding. The successful candidate will have experience in working within Hospitality, Facilities or a similar environment. Experience of managing a team , a recognised competency attainment (such as NVQ) in Team Leading, alongside Housekeeping/Domestic Services is desirable. It would be desirable if you have knowledge of the NHS Cleanliness Standards

Main duties of the job

The successful candidate will need to ensure that Trust and departmental standards are followed, and that compliance is met and maintained at all times.

To ensure a high standard of hygiene and cleanliness, as defined within the National Standards of Cleanliness is achieved across all areas of the Trust the post holder will be highly motivated and have the ability to work under pressure with excellent communication and management skills

The post holder will be responsible for line management support to our Afternoon shift, this will include ensuring all training needs are addressed, and dealing with any HR concerns as they arise and including the flexibility if needed to work weekends , you will be expected to achieve a level of service through the constant monitoring of our departments as a result you should be highly attentive to detail and be capable of delivering consistent standards.

Teamwork is key; you should be a strong team player willing to lend a hand wherever needed and ensuring we keep to a high level of the service across the Trust.

About us

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.

Job responsibilities

The housekeeping team provides a vital service to all areas of the Trust.

The department undertakes cleaning, manages the linen provision, the Trust switchboard and the pest control contract.

To supervise the housekeeping department on a day to day basis, ensuring it complies with Trust requirements and the agreed delivery of service at all times

Supervise the domestic service as planned and scheduled by the housekeeping manager

To participate in, and ensure compliance with the National Standards for Cleanliness and PLACE assessment actions.

In conjunction with the housekeeping manager, allocate staff to work in areas on a daily basis and ensure all areas are staffed by redeployment of staff during periods of high absence andbe prepared to undertake any housekeeping duties if required.

To maintain staff records associated with the staff attendance in accordance with Trust policy to ensure internal and external audit requirements are met.

To train housekeeping staff in correct procedures, according to their role and statutory/local policy and procedure, ensuring that they are confident in their duties.

To assist in recruitment and selection of staff as required by the housekeeping manager.

To take part in day to day management discussions and periodic meetings to discuss ongoing issues and the development of the housekeeping department.

To assist in the provision of first line management of housekeeping department staff. Including sickness, welfare and conduct issues, alongside regular performance appraisals according to trust policy To maintain associated staff records, and whilst respecting confidence, escalate issues where required through the housekeeping and facilities management team.

To co-ordinate reports of structural, environmental or equipment defect; or incident/accident to ensure the appropriate reporting mechanism has been employed and urgent issuesescalated within a timely manner.

To follow all administrative procedures for the domestic department.

To complete quality control monitoring via the Trust audit programme according to the schedule set via Trust policy and /or as advised by the housekeeping manager.

In support of the housekeeping manager, arrange for the provision of domestic stores across the Trust, within the budget limits set out. To control the use of materials to ensure there isno wastage and that all materials are being used only for the purpose for which they were issued. This will include use of the Trusts purchasing system (ORACLE)

In support of the housekeeping manager, administrate the Trusts medical and relatives accommodation facility. This will include allocation of rooms, issuing of licenses and keys to tenants, providing relevant documentation to the trust Finance department and external stakeholders and inspection for rooms where necessary.

In support of the housekeeping manager, administrate the Trusts pest control contract. This will include raising call outs to the appropriate contractor, reporting maintenance issues atrented properties and utilising the Trusts purchasing system to complete orders

Person Specification

Qualifications

• NVQ Level 3 in Housekeeping or equivalent experience
• Health & safety
• COSHH

Experience

• Supervisory experience in a Facilities or Hotel Services environment
• Experience in preparing and using audit tools.
• Experience of working within the NHS and a good understanding of its processes and systems
• 2 years NHS or Public sector experience

Skills

• Understanding of the National 49 element cleaning standard
• Ability to use portable electronic data collection tools
• Understanding of computerized packages, i.e. Word, Excel etc.
• Experience of customer care with good interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust (RJAH)

The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust (RJAH)