Housekeeping Supervisor

Potters Resorts; Newcastle upon Tyne; On-site; GBP 19,000 - 26,000; Part time

Benefits offered by this job

Gym & Fitness access

Discounts on shop products

Discounted resort holidays for you and

Free team lunch

All-year-round position

Free Parking

Cycle to Work Scheme

Wellbeing programmes

Job summary

Potters Resorts in Hopton-on-Sea, the UK’s only fully-inclusive resort, is hiring a Housekeeping Team Leader. You will ensure guest accommodation is maintained to the highest standard, allocate duties and rotas, and lead a team of 36 to deliver our exceptional service across 249 bungalows.

Strong IT skills and attention to detail are essential. This 30-hour-per-week role offers steady shifts, includes weekends, and provides training and development opportunities within the resort.

Qualifications

• Previous experience in a team leader or supervisory role.
• Strong IT and computer skills are essential.

Responsibilities

• Allocate duties, including rotas and timesheets.
• Lead by example and motivate a team of 36 to deliver service across 249 bungalows.
• Ensure COSHH and Health & Safety training is followed.
• Competent using IT and Microsoft Office.
• Provide amazing customer service to all guests.
• Work efficiently within time frames in a fast-paced environment.
• Be approachable and the first point of contact for housekeeping staff.
• Demonstrate strong attention to detail and organisational skills.
• Maintain a self-motivated, positive approach and a drive to do your best.

Skills

Team leadership

IT skills

Tools

Microsoft Office

Job description

Ready to take your skills to the next level? Then come join us at Potters Resorts in Hopton-on-Sea, the UK’s only fully-inclusive resorts!

We’ve got some incredible opportunities right now for energetic, enthusiastic team players who thrive on delivering exceptional service. If you're someone who can light up a room, build instant connections with our wonderful guests, and keep them smiling throughout their stay, we want you to be a part of our team!

At Potters Resorts, we offer a wide range of roles and plenty of room for growth. Plus, we’re committed to helping you become the best version of yourself with top-tier training, ongoing support, and personal development every step of the way.

Life at the resort is fast-paced, fun, and never boring – each day brings something new! So, what are you waiting for? Come join us and be part of something extraordinary!

Job Description

About the Housekeeping Team Leader role;

• To ensure that all guest accommodation is well maintained and presented to the highest standard which continually exceeds our guests’ expectations.
• Allocating duties, including the completion of timesheets and rotas, forecast, audits.
• The ability to lead by example and motivate a team of 36 to support the delivery of our exceptional service standards across 249 bungalows.
• Ensure the housekeeping team have received the correct COSHH and Health & Safety training and are adhering to the correct procedures.
• To be competent using IT and Microsoft Office.
• Provide amazing customer service to all of our guests.
• To work efficiently and to keep within time frames.
• To have the ability to work in a fast-paced and physically demanding role.
• Being approachable and the first point of call to the housekeeping team members.
• Having a keen eye and strong attention to detail.
• Having excellent organisational skills.
• Being self-motivated with a positive outlook and a passion to do your best.

Hours of work:

• This role is based on 30 hours per week.
• And would involve working 4 days out of 7 (including weekends)
• Shifts patterns will vary between 8am – 6pm, 8am – 4pm and 8am – 3pm

Qualifications

• Previous experience of working in a team leader or supervisory role.
• Strong IT and computer skills is essential.

Additional Information

As part of our team, we will offer you …

• Free use of Palms Health & Fitness - Gym and Swimming Pool
• 30% Discount on products in the shop
• Discounted holidays for you and your family at both our Hopton-on-Sea and Five Lakes Resorts
• Free Team Lunch available daily
• An all-year-round position (not seasonal)
• Free Parking and on the main Bus Route
• Cycle to Work Scheme
• 10% Discount off all products and treatments within Aphrodite Beauty Salon
• Reward & Recognition Schemes
• Opportunities to learn and develop across the Resort, as well as options to complete fully funded qualifications
• Discounted Tickets for you and family or friends to join us for a drinks-all-inclusive ‘Evening of Entertainment’ on Resort
• Free access to our Employee Assistance and Wellbeing Programmes. Including advice and support with health checks, access to GP’s, mental health support and counselling

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.