Head of Entertainment

Potters Resorts; Newcastle upon Tyne; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Free use of Palms Health & Fitness - G

30% Discount on products in the shop

Discounted holidays for you and family

Free Team Lunch

Free Parking

Cycle to Work Scheme

10% Discount at Aphrodite Beauty Salon

Discounted Tickets to events

Employee Assistance & Wellbeing

Job summary

Potters Resorts Hopton-on-Sea is seeking an inspirational, guest-focused Head of Entertainment to lead one of the UK's most respected resort entertainment teams. As part of the Resort Management Team, you will oversee daytime activities, evening entertainment, events and guest interaction, delivering an outstanding holiday experience.

This senior role requires a proven track record in hospitality leadership, budget management, safeguarding knowledge and a passion for developing people to elevate

Qualifications

• Proven experience leading large hospitality, leisure, resort, holiday park, cruise or entertainment teams.
• Excellent operational planning and organisational skills.
• Outstanding communication and relationship-building abilities.
• Strong commercial awareness with experience managing departmental budgets and labour costs.
• Knowledge of Health & Safety and safeguarding responsibilities in guest-facing environments.
• Flexible approach to working hours, including evenings and weekends.

Responsibilities

• Lead and develop a high-performing entertainment team with a culture of professionalism and guest service.
• Oversee day-to-day operation of the Entertainment Department and ensure high standards across activities.
• Plan and deliver daytime activities, hosted events and evening entertainment outside main theatre productions.
• Evolve the entertainment programme with fresh ideas to stay market-leading.
• Engage with guests across the resort to ensure exceptional service at every touchpoint.
• Monitor guest feedback and implement improvements to enhance the guest experience.
• Recruit, coach, and manage performance and succession planning within the department.
• Manage budgets, labour resources, and operational costs for the department.
• Collaborate with other resort departments to deliver a fully inclusive guest experience.
• Ensure compliance with Health & Safety and safeguarding policies.

Skills

Team leadership

Hospitality management

Budgeting

Health & Safety

Customer service

Communication

Education

Hospitality management degree or equivalent

Job description

We're looking for an inspirational, guest-focused Head of Entertainment to lead one of the UK's most respected resort entertainment teams.

This is a unique senior leadership opportunity at one of the UK's only Fully Inclusive Resorts, Potters Resort Hopton-on-Sea, responsible for delivering an exceptional entertainment programme that sits at the very heart of the Potters guest experience.

As a member of the Resort Management Team, you will lead a talented team of entertainment professionals, ensuring every guest enjoys a memorable, engaging and outstanding holiday from the moment they arrive until they leave.

Working closely with the Creative Show Producer, who leads the development and direction of our spectacular theatre productions, you will take overall responsibility for the wider entertainment operation, ensuring daytime activities, evening entertainment, guest interaction, events, service delivery and team performance consistently exceed expectations.

If you\'re a passionate leader who thrives on developing people, creating unforgettable guest experiences and continually raising standards, we\'d love to hear from you.

Job Description

This is a hands-on leadership role responsible for the overall performance, development and success of the Entertainment Department. Working as part of the Resort Management Team, you\'ll inspire your team to deliver an exceptional entertainment programme while ensuring every guest enjoys a memorable Potters experience.

Key responsibilities include:

• Leading, inspiring and developing a high-performing entertainment team, creating a culture of professionalism, creativity and exceptional guest service.
• Taking overall responsibility for the day-to-day operation of the Entertainment Department, ensuring consistently high standards across all activities and events.
• Overseeing the planning and delivery of daytime activities, hosted events and evening entertainment outside the main theatre productions.
• Continually reviewing and evolving the entertainment programme, introducing fresh ideas to keep the Potters experience innovative and market-leading.
• Maintaining a visible presence across the resort, engaging with guests and ensuring exceptional service at every opportunity.
• Monitoring guest feedback and implementing improvements to continually enhance the guest experience.
• Leading recruitment, coaching, performance management and succession planning to develop future talent within the department.
• Accountable for the overall financial and commercial performance of the department, ensuring effective management of budgets, labour resources and operational costs.
• Working collaboratively with departments across the resort to deliver a seamless, fully inclusive guest experience.
• Ensuring the department operates safely and remains fully compliant with Health & Safety, safeguarding and company policies.
• Leading by example as a member of the Resort Management Team, supporting wider business initiatives and championing a positive One Team culture.

Hours of Work

40–48 hours per week

This role requires flexibility and will include evenings, weekends and Bank Holidays in line with the entertainment programme and business needs.

Skills & Experience

• Proven experience leading large hospitality, leisure, resort, holiday park, cruise or entertainment teams.
• Demonstrable experience inspiring, motivating and developing high-performing teams.
• Excellent operational planning and organisational skills.
• Outstanding communication and relationship-building abilities.
• Strong commercial awareness with experience managing departmental budgets and labour costs.
• Ability to make sound decisions, solve problems and remain calm under pressure.
• Experience managing performance, attendance, employee wellbeing and departmental development.
• Strong understanding of Health & Safety and safeguarding responsibilities within a guest-facing environment.
• Flexible approach to working hours, including evenings and weekends.

Qualifications

• Entertainment, Events or Hospitality Management qualification.
• IOSH Managing Safely or equivalent Health & Safety qualification.

Additional Information

What we offer:

Joining our happy, friendly, inclusive, and fun team at Potters Resorts Hopton on Sea comes with a host of benefits, including:

• A supportive working environment at our All-Inclusive Resort.
• The opportunity to deliver First Class Customer Service and build a rapport with our guests.
• Free use of our resort leisure facilities, including a gym and swimming pool.
• A comprehensive Employee Assistance Programme to look after your health and well-being.
• On-resort benefits and discounts in our Beauty Studio & Pop-in Shop.
• Access to the Cycle2Work Scheme and life assurance.

At Potters Resorts Hopton on Sea, this key role joining our Resort Management team will offer a real challenge and something to truly get your teeth into. We \’re seeking an accomplished manager who sees themselves staying long-term and becoming a pillar of strength within our team.

As part of our team, we will offer you …

Free use of Palms Health & Fitness - Gym and Swimming Pool

30% Discount on products in the shop

Discounted holidays for you and your family at both our Hopton-on-Sea and Five Lakes Resorts

Free Team Lunch available daily

Free Parking

Cycle to Work Scheme

10% Discount off all products and treatments within Aphrodite Beauty Salon

Discounted Tickets for you and family or friends to join us for a drinks-all-inclusive ‘Evening of Entertainment’ on Resort

Free access to our Employee Assistance and Wellbeing Programmes. Including advice and support with health checks, access to GP’s, mental health support and counselling

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.

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