Housekeeping Supervisor

Montcalm East; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Montcalm East is seeking a motivated Housekeeping Supervisor to join their team in London. The ideal candidate will oversee housekeeping operations, ensuring high standards of cleanliness and guest service. This is a great opportunity for someone looking to build their career in the hospitality industry with a focus on teamwork and customer care.

Benefits

28 holidays annually, inclusive of 8 bank holidays

Comprehensive training through Certified Classroom

Health incentives: Cash-back on optical, dental services

Nutrition meals provided during shifts

Collaborative team dynamics

Qualifications

• Experience in housekeeping in a supervisory role is preferable.
• Hands-on cleaning and maintenance experience in large properties.
• Ability to work independently in a busy environment.

Responsibilities

• Supervise housekeeping staff and coordinate activities.
• Inspect guest rooms and public areas to ensure cleanliness.
• Resolve guest complaints related to housekeeping services.

Skills

Organisational Skills

Team Management

Interpersonal Skills

Job description

1 month ago Be among the first 25 applicants

Montcalm East

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Company Overview

Montcalm East

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Montcalm East, an Autograph Collection Hotel, with pioneering architecture and a bold approach to life, the hotel reflects the creative spirit of its Shoreditch setting. With a prime position on City Road in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old Street Tube station is just a few steps away.

Overview

Montcalm East are looking for a reliable and enthusiastic Housekeeping Supervisor to join our team. Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Benefits

• Collaborative and empowering team dynamics.
• Pathways for promotions and growth within the brand.
• Recognition and Rewards Program.
• Access to an array of discounts via our Benefits Platform.
• Comprehensive training through Certified Classroom and E-Learnings.
• 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
• Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
• Concession on gym memberships.
• Nutritious meals provided during shifts.
• Inclusive pension schemes
  
  

Key Responsibilities

• Supervise and coordinate activities of housekeeping staff, including room attendants, public area cleaners, and laundry personnel.
• Regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and adherence to hotel standards.
• Check and ensure all assigned rooms and public areas are clean and presentable to provide a hist standard level service to guests
• Carry out Room Attendant and House Attendant duties when require
• Assist manager in mentoring housekeeping staff, fostering a positive and cooperative work environment
• Address and resolve guest complaints related to housekeeping services promptly and effectively.
• Maintain inventory of cleaning supplies, linens, and other housekeeping materials, placing orders as necessary.
• Ensure compliance with health and safety regulations and hotel policies.
• Collaborate with other departments to ensure seamless guest service and operational efficiency.
• Address guests' service needs in a professional, positive, and timely manner.
• Identify and correct unsafe work procedures or conditions and/or report them to management.
• Conduct regular checks of company cleaning tools, equipment, machines.
• Promptly address to Manager and maintenance team any rooms and public areas.
• Oversees operation of Laundry/Valet and Uniform Room
  
  

Essential Skills

• Housekeeping experience in the supervisory capacity in hotels preferable
• Hands-on experience with cleaning and maintenance tasks for large property
• Excellent organisational and team supervising skills
• Ability to work alone in busy environment
• Stamina to handle physical demanding jobs
• Flexibility to work various shifts, including evenings and weekends
• Excellent interpersonal and communication skills
  
  

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

Referrals increase your chances of interviewing at Montcalm East, Autograph Collection by 2x

Sign in to set job alerts for “Housekeeping Supervisor” roles.

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 5 days ago

Senior Housekeeping Supervisor - W London

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 6 days ago

Dartford, England, United Kingdom 1 month ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Barnet, England, United Kingdom 10 hours ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

Redhill, England, United Kingdom 3 months ago

London, England, United Kingdom 2 weeks ago

Front Desk - Guest Experience Supervisor

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 1 week ago

Edgware, England, United Kingdom 1 week ago

London, England, United Kingdom 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.