Housekeeping Supervisor

ABM UK; Exeter; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support

Life Event Counseling

Cycle to work

Perks at Work

Job summary

ABM UK is seeking a dedicated Shopping Centre Cleaning Supervisor for Guildhall Shopping Centre, Exeter. You will oversee daily cleaning operations, ensuring high standards of cleanliness and presentation in a busy, customer-facing environment.

The role requires hands-on leadership, attention to detail, and the ability to manage people and performance effectively in a high-footfall setting.

Qualifications

• Experience as Cleaning Supervisor in shopping centre or high-footfall environment preferred.
• Strong knowledge of cleaning procedures and industry best practice.
• Excellent communication skills with customers and tenants.
• Proven leadership and team management ability.
• Confident in handling customer complaints professionally.
• Willingness to work evenings, bank holidays and weekends as required.

Responsibilities

• Supervise cleaning operations hands-on with the team.
• Lead, motivate and support operatives to meet company standards.
• Coordinate cleaning schedules with the soft services manager and allocate resources.
• Ensure all areas are cleaned to agreed specifications within timeframes.
• Conduct regular quality inspections and complete audit documentation.
• Deliver training and development to cleaning staff (BICS training advantageous).
• Address client or tenant cleanliness complaints promptly and professionally.
• Monitor stock levels and assist with ordering supplies and managing equipment inventory.
• Ensure compliance with Health & Safety, COSHH, and safe systems of work.

Skills

Leadership

Communication

Time management

Attention to detail

Customer service

COSHH knowledge

Flexibility

Job description

LOCATION: Guildhall Shopping Centre, Exeter

SHIFT PATTERN: 42 hours per week, 4 on 4 off (12 hour shifts)

PAY RATE: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [e-mail] . We're here to help!

ROLE OVERVIEW AND PURPOSE

We are seeking a dedicated and experienced Shopping Centre Cleaning Supervisor to join our team at the Guildhall shopping centre, Exeter. The successful candidate will be responsible for overseeing the daily cleaning operations within the shopping centre, ensuring the highest standards of cleanliness, hygiene, and presentation are consistently maintained in this busy, customer-facing environment. This is a hands-on supervisory role requiring strong leadership, attention to detail, and the ability to manage both people and performance effectively.

Main Duties & Responsibilities

• Work hands‑on alongside the cleaning team while supervising cleaning operations.
• Lead, motivate, and support cleaning operatives to ensure adherence to company standards and procedures.
• Assist the soft services manager and senior supervisor in coordinating cleaning schedules and allocating resources effectively.
• Ensure all areas of the shopping centre are cleaned in line with agreed specifications and within required timeframes.
• Conduct regular quality inspections and complete audit documentation.
• Deliver training and ongoing development to cleaning staff (BICS training experience advantageous).
• Address and resolve client or tenant complaints relating to cleanliness in a professional and timely manner.
• Monitor stock levels and assist with ordering cleaning supplies and managing equipment inventory.
• Ensure compliance with Health & Safety procedures, COSHH regulations, and safe systems of work.
• Promote a proactive approach to maintaining standards during peak footfall periods.
• Support with any client/customer requests.
• Previous experience as a Cleaning Supervisor, ideally within a shopping centre or high‑footfall public environment.
• Strong knowledge of cleaning procedures, techniques, and industry best practice.
• Excellent communication skills.
• Proven leadership and team management ability.
• Confident in handling customer complaints and resolving issues professionally.
• Strong organisational and time management skills.
• High attention to detail and commitment to maintaining quality standards.
• Ability to work flexible hours, including evenings, bank holidays and weekends as required.

We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM's benefits, visit our careers page

About ABM:

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit www.abm.co.uk .