Housekeeping Assistant

the Bruntsfield Hotel; City of Edinburgh; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Discounted overnight stays

50% food discount for you and 3 guests

Uniform provided

Free meals provided daily

Employee assistance programme

Wellbeing support

Job summary

JA The Bruntsfield Hotel in Edinburgh is seeking a Housekeeping Assistant to ensure guest rooms are prepared to exceptional standards and to uphold a welcoming boutique hotel environment.

You will collaborate with Reception, Maintenance and all departments, follow health and safety procedures and contribute to standards aligned with Forbes Travel Guide. Benefit from staff discounts, free meals, uniform and wellbeing support.

Qualifications

• Previous housekeeping experience is preferred but not essential.
• Excellent attention to detail.
• Strong organisational skills.
• Positive, reliable and hardworking.
• Ability to work independently and as part of a team.
• Knowledge of luxury hotel standards would be advantageous but not essential

Responsibilities

• Prepare guest bedrooms to exceptional standards before arrival.
• Ensure every room is clean, fresh, welcoming and beautifully presented.
• Respond positively to guest requests and communicate effectively with Reception and operational teams.
• Take pride in creating a memorable first impression for every guest.
• Clean bedrooms, bathrooms and allocated public areas thoroughly and efficiently.
• Replace guest amenities, linen and supplies.
• Report maintenance concerns promptly.
• Maintain housekeeping equipment and storage areas in excellent condition.
• Follow all health and safety, COSHH and infection control procedures.
• Support periodic deep cleaning programmes.
• Maintain productivity whilst consistently delivering high standards.
• Live the JA Resorts & Hotels philosophy by being Warm, Real and Fresh every day.
• Support the hotel’s progression towards Forbes Travel Guide standards through exceptional cleanliness and attention to detail.
• Participate in daily team briefings and continuous learning.
• Follow departmental SOPs and contribute to improving standards.
• Work collaboratively with Reception, Maintenance and all hotel departments.
• Communicate room status updates accurately and promptly.
• Support colleagues during busy periods.
• Take pride in contributing to a positive, welcoming and professional culture.

Skills

Attention to detail

Organisational skills

Teamwork

Reliability

Independent working

Job description

Nestled in the heart of Edinburgh's charming Bruntsfield area, JA The Bruntsfield Hotel is a beautifully restored townhouse hotel that blends timeless elegance with modern comfort. Overlooking the picturesque Bruntsfield Links, the hotel offers a unique and inviting atmosphere, just a short walk from Edinburgh’s vibrant city centre. Known for its warm Scottish hospitality, the Bruntsfield Hotel prides itself on delivering exceptional guest experiences. With 70 stylishly designed bedrooms, versatile event spaces, and a renowned dining offering at The Neighbourhood Kitchen & Bar, the hotel is a favourite destination for business travellers, holidaymakers, and locals alike. Whether hosting a memorable event, crafting exquisite culinary creations, or delivering attentive service to guests, every team member plays a vital role in maintaining the Bruntsfield Hotel’s reputation as a welcoming and sophisticated Edinburgh landmark.

Key responsibilities of the Housekeeping Assistant will include:

Guest Experience

• Prepare guest bedrooms to exceptional standards before arrival.
• Ensure every room is clean, fresh, welcoming and beautifully presented.
• Respond positively to guest requests and communicate effectively with Reception and operational teams.
• Take pride in creating a memorable first impression for every guest.

Housekeeping Operations

• Clean bedrooms, bathrooms and allocated public areas thoroughly and efficiently.
• Replace guest amenities, linen and supplies.
• Report maintenance concerns promptly.
• Maintain housekeeping equipment and storage areas in excellent condition.
• Follow all health and safety, COSHH and infection control procedures.
• Support periodic deep cleaning programmes.
• Maintain productivity whilst consistently delivering high standards.

Service Culture

• Live the JA Resorts & Hotels philosophy by beingWarm, Real and Freshevery day.
• Support the hotel’s progression towards Forbes Travel Guide standards through exceptional cleanliness and attention to detail.
• Participate in daily team briefings and continuous learning.
• Follow departmental Standard Operating Procedures and contribute to improving standards.

Teamwork

• Work collaboratively with Reception, Maintenance and all hotel departments.
• Communicate room status updates accurately and promptly.
• Support colleagues during busy periods.
• Take pride in contributing to a positive, welcoming and professional culture.

The Ideal Housekeeping Assistant:

• Previous housekeeping experience is preferred but not essential.
• Excellent attention to detail.
• Strong organisational skills.
• Positive, reliable and hardworking.
• Ability to work independently and as part of a team.
• Knowledge of luxury hotel standards would be advantageous but not essential

The Ideal Housekeeping Assistant:

• Consistently high standards of cleanliness and presentation.
• Excellent guest satisfaction relating to room quality.
• A reliable and collaborative member of the Housekeeping team.
• A Housekeeping department helping position JA The Bruntsfield as one of Edinburgh’s leading luxury boutique hotels whilst progressing towards Forbes Travel Guide standards.

Why Join us?

At JA The Bruntsfield, you'll find more than a job - you'll build a career within a global hospitality family. We offer:

• Discounts on overnight stays for you at JA The Bruntsfield and our five star sister property JA Mar Hall and Friends & family discounted hotel rates.
• 50% discount on food for you +3 guests, and 25% off beverages within the restaurant at JA The Bruntsfield, and JA Mar Hall.
• Uniform provided.
• Free meals provided daily.
• Recommend-a-Friend bonus scheme
• Employee assistance programme with access to private mental health and advice support for you and your family - confidential and exclusive.
• 50% discount on Spa treatments at our sister property, JA Mar Hall .
• Golf day discounts for you, friends, and family at our sister property, JA Mar Hall.
• Access to Wisdom, our confidential wellbeing support programme for you and your friends / family.