Housekeeping - Service Support Assistant

Center Parcs UK & Ireland; Penrith; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Free day passes

Leisure facilities access

Discounts on breaks

Bonus scheme

Supportive team

Training & development

Job summary

Center Parcs Whinfell Forest is seeking a hands-on Housekeeping Assistant. You will clean, prepare and support accommodation areas, including deep-cleaning tasks, and help deliver and replenish linen and inventory across the village.

This part-time role involves evenings, weekends and bank holidays with a guaranteed minimum of 64, 72 or 120 hours over a 4-week period. Full UK driving licence may be required for some duties; training and safety are priorities.

Qualifications

• Good communication skills and a friendly, helpful approach to guest service.
• Strong attention to detail and a commitment to high standards of cleanliness, presentation and safety.
• Able to identify issues, report defects and seek practical solutions.
• Able to work independently and as part of a team in a busy, physical, hands-on environment.
• Full UK driving licence held for at least 6 months may be required for some duties.

Responsibilities

• Clean, prepare and support accommodation areas to agreed standards, including deep-cleaning tasks when required.
• Deliver, collect and replenish linen, towels, furniture, cleaning materials and inventory across accommodation and village locations.
• Support stock, stores, laundry and logistics activity, including receiving deliveries, loading and unloading vehicles, and completing records accurately.
• Carry out guest-ready, health and safety or smoke detector checks where required, reporting defects or maintenance issues promptly.
• Provide friendly, helpful service to guests and colleagues while working safely, efficiently and to high standards.
• Work flexibly across different Housekeeping support activities, which may include outdoor work and manual handling tasks.

Skills

Good communication

Attention to detail

Teamwork

Customer service

Job description

Whinfell Forest | £12.87 per hour

Help keep our accommodation guest-ready

Support the smooth running of our Housekeeping operation by helping to keep our accommodation clean, safe, well-stocked and ready for guests. This hands-on role may include cleaning and deep-cleaning lodges, moving and replenishing linen, towels, furniture and inventory, supporting laundry and stores activity, completing checks, reporting defects and providing helpful service across the village.

What You'll Be Doing

• Clean, prepare and support accommodation areas to agreed standards, including deep-cleaning tasks when required
• Deliver, collect and replenish linen, towels, furniture, cleaning materials and inventory across accommodation and village locations
• Support stock, stores, laundry and logistics activity, including receiving deliveries, loading and unloading vehicles, and completing records accurately
• Carry out guest-ready, health and safety or smoke detector checks where required, reporting defects or maintenance issues promptly
• Provide friendly, helpful service to guests and colleagues while working safely, efficiently and to high standards
• Work flexibly across different Housekeeping support activities, which may include outdoor work and manual handling tasks

What's In It For You

• Free day passes and access to leisure facilities (including the spa)
• Discounts on breaks and in our shops and restaurants
• Bonus scheme and recognition rewards
• A supportive, friendly team
• Career development and in-role training

Your working hours

• Various part-time contracts
• You will be contracted to work a guaranteed minimum of 64, 72 or 120 hours over a 4-week period. You may be asked to work additional hours in line with operational requirements
• This role includes evenings, weekends and bank holidays

About You

• Good communication skills and a friendly, helpful approach to guest service
• Strong attention to detail and a commitment to maintaining high standards of cleanliness, presentation and safety
• Able to identify issues, report defects and seek practical solutions
• Able to work both independently and as part of a team in a busy, physical, hands-on environment
• Full UK driving licence held for at least 6 months may be required for some duties; willingness to undertake trailer training may also be needed

Our values

Each colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out our values: We care, we're brave, we're determined and we're naturally us.

Closing date: 15th September 2026

At Center Parcs, everyone's welcome.

We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.