Housekeeping Room Attendant

Focus Hotels Management Limited; Southam CP; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Training & development

28 days holiday

Pension entitlement

Room discount for you and family

Incentives and rewards

Career growth opportunities

Job summary

Polo Club Hotel in Warwickshire is seeking a housekeeping professional to uphold exceptional cleanliness across bedrooms, corridors, function rooms and public areas. You will support the Assistant/Head Housekeeper, report maintenance needs, and ensure guest property is secured and managed properly.

The role emphasizes a positive guest experience, team collaboration and strict adherence to health and safety training. A courteous, welcoming approach is essential for all interactions.

Qualifications

• Excellent standards of cleanliness.
• Be a team player by supporting colleagues.
• Ability to work well under pressure while maintaining high service levels.
• Courteous and welcoming attitude to all guests.

Responsibilities

• Ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
• Support the Assistant/Head Housekeeper in the daily cleaning of assigned rooms, bathrooms and public areas to meet high standards.
• Report maintenance issues to Maintenance/Engineering and follow up to ensure faults are rectified.
• Maintain a positive approach to guests and anticipate their needs to enhance satisfaction.
• Log and store guest property left behind in a secure location for lost property; assist with guest issues when possible.
• Attend all H&S, Fire and Food Safety Training as directed by the Line Manager.
• Adhere to Health and Safety at Work Act 1974 and safe systems of work.
• Complete any other reasonable tasks as requested by the Line Manager.

Skills

Attention to detail

Team player

Works well under pressure

Courteous and welcoming

Job description

Who Are We

Newly opening Polo Club Hotel is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41-bedroom luxurious hotel, and top-tier dining options, we strive to provide an unparalleled experience for our guests.

Who Are We

Newly opening Polo Club Hotel is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41-bedroom luxurious hotel, and top-tier dining options, we strive to provide an unparalleled experience for our guests.

Role Responsibilities

The successful candidate will have a hard working attitude, work well as part of a team and on their own. They will have great attention to detail and take pride in a job well done. Will understand the importance that housekeeping play in the hotel function, and will be able to provide excellent standards of cleanliness and bedroom set up.

• To ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
• You’ll support the Assistant/Head Housekeeper in the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
• Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
• You’ll need to have a positive approach to our guests, anticipating their needs wherever possible and to react to these to enhance customer satisfaction.
• You’ll ensure any guest property left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints when possible and ensuring management are kept informed.
• Must attend all H&S, Fire and Food Safety Training as directed by designated Line Manager.
• Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
• To complete any other reasonable tasks as requested by your Line Manager.

Key Requirements

If you are looking for a new challenge within a fast paced friendly environment, we would love to hear from you. You will:

• Display excellent standards of cleanliness
• Be a team player, by supporting your colleagues
• Work well under pressure
• Be courteous and welcoming to all guests you meet

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Opportunities for professional growth and development