Housekeeping Room Attendant

Focus Hotels Management Limited; Hinckley; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading hotel is seeking a diligent Housekeeper who takes pride in maintaining cleanliness and ensuring guest satisfaction. The role involves supporting a team and attending to various cleaning tasks, which are crucial for the hotel’s functioning. Join a friendly environment with competitive benefits and opportunities for growth.

Benefits

Competitive salary

Excellent on-going support, training and development

28 days holiday including Bank Holidays per annum

Stakeholder Pension entitlement

Discounted hotel room rates for staff

On-going incentives and rewards

Meals on duty

Qualifications

• Must display excellent standards of cleanliness.
• Ability to work well under pressure and as part of a team.
• Positive attitude towards guests and colleagues.

Responsibilities

• Ensure cleanliness and hygiene standards are maintained in all areas.
• Support the housekeeping team in daily cleaning tasks.
• Log and store guest property left behind securely.

Skills

Cleanliness

Teamwork

Customer Service

Attention to Detail

Job description

Who are we
Sketchley Grange Hotel & Spa is a stunning establishment, nestled in a serene setting with 102 well-appointed rooms, making it a perfect destination for travellers seeking comfort and relaxation. We pride ourselves on delivering exceptional service and creating memorable experiences for our guests.

Role Responsibilities
The successful candidate will have a hard working attitude, work well as part of a team and on their own. They will have great attention to detail and take pride in a job well done. Will understand the importance that housekeeping play in the hotel function, and will be able to provide excellent standards of cleanliness and bedroom set up.

• To ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
• You’ll support the Assistant/Head Housekeeper in the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
• Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
• You’ll need to have a positive approach to our guests, anticipating their needs wherever possible and to react to these to enhance customer satisfaction.
• You’ll ensure any guest property left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints when possible and ensuring management are kept informed.
• Must attend all H&S, Fire and Food Safety Training as directed by designated Line Manager.
• Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
• To complete any other reasonable tasks as requested by your Line Manager.

Key Requirements
If you are looking for a new challenge within a fast paced friendly environment, we would love to hear from you. You will:

• Display excellent standards of cleanliness
• Be a team player, by supporting your colleagues
• Work well under pressure
• Be courteous and welcoming to all guests you meet

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Meals on duty