Waiter/Waitress

Strand Palace Hotel; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Instant access to your wages through_W

Free meals on every shift

Introduce a Friend bonus scheme (£300)

Free laundry and dry cleaning

Paid half-day off on your birthday

Paid training and apprenticeship paths

Regular team socials and parties

Volunteer day

24/7 confidential support services

Northbank Privilege Card discounts

Health cashback plan

50% off food & drinks

Discounted room rates

Discounts at hotels worldwide

Job summary

Strand Palace Hotel in London is seeking a dedicated Waiter/Waitress to provide warm, welcoming service and memorable dining experiences. Join a team that embraces hospitality and the mission of delivering “Serving London Love” to every guest.

You will contribute to a culture of excellent service, participate in training, and enjoy perks designed to support your growth and well-being while working in the heart of central London.

Qualifications

• Previous experience in hospitality preferred.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Serve food and drinks to the required standard.
• Be knowledgeable about dishes and drinks; offer suggestions.
• Manage guest expectations for a personalised dining experience.
• Be aware of VIPs and regular guests; meet their needs.
• Ensure billing information is accurate and payments processed.

Skills

Hospitality

Customer service

Communication

Job description

Develop your career at Strand Palace – Great Place to Work

Join our team at Strand Palace, in the heart of central London! We are looking for a dedicated Waiter/Waitress to provide a warm and welcoming experience for our guests, ensuring exceptional service and memorable dining experiences. Help us bring our mission of ‘Serving London Love’ to life!

Benefits of Working at Strand Palace

Working at Strand Palace comes with a range of perks designed to support your growth, well-being, and enjoyment at work. When you join our team, you’ll enjoy:

• Instant access to your wagesthrough Wagestream – no more waiting for payday!
• Free meals on every shift– breakfast, lunch, and dinner included.
• Earn up to £300 with our ‘Introduce a Friend’ bonus schemewhen you refer someone great.
• Free laundry and dry cleaning– saving you time and money.
• Enjoy a paid half-day off on your birthday– because you deserve to celebrate!
• Clear career pathwayswith paid training, development courses, and apprenticeship opportunities to help you grow and succeed.
• Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company.
• A paid volunteering dayeach year to support a cause close to your heart.
• 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
• Northbank Privilege Card– giving you discounts at local shops, restaurants, and attractions.
• Health cashback planfor dental, vision, and physiotherapy expenses.
• 50% off food and drinksin our hotel bar and restaurant – for you and your friends and family.
• Exclusive discounted room ratesat Strand Palace for you and your loved ones.
• Special discounts at hotels around the world, including the Iconic Hotels & Resorts collection.

What You Will Be Doing

• Serve food and drinks orders to the required standard, using the appropriate cutlery and condiments.
• Be knowledgeable of food dishes and drinks, offering suggestions and recommendations where necessary.
• Manage customer expectations throughout the service, to ensure an enjoyable, personalised dining experience.
• To be aware of VIPs, Corporate and regular guest arrivals and to ensure requirements are anticipated and met.
• Ensure billing information is precise and all payment transactions are processed correctly.

What We’re Looking For

• Go above and beyond to create unforgettable guest experiences.
• Previous experience preferable
• Confident conversationalist, always engaging with guests
• Passion to deliver excellent experiences

Join a Great Place to Work - Welcome to Strand Palace

Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We’re more than just a hotel - we’re a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality.

We describe ourselves as confident, creative, and personable - if that sounds like you, we think you’ll fit right in. At Strand Palace, you'll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel.

We’re also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the Green Keyfor two consecutive years and is part of the FuturePlusprogramme - a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action.

Come be part of something meaningful.

Join us at Strand Palace - where your personality and purpose can shine.