Housekeeping Office Coordinator

Hyatt Hotels Corporation; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Hyatt Hotels Corporation is looking for a Housekeeping Office Coordinator for their London location. This role involves managing housekeeping operations, overseeing key safety, preparing wages, and ensuring excellent guest service. The ideal candidate will have experience in luxury housekeeping management and strong communication skills. Join Hyatt and become part of a diverse and inclusive environment that values individuality.

Benefits

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays for you, family, and friends

Business attire laundered complimentary

Headspace membership and Employee Assistance Programme

50% discount on food and beverages

Continuous learning and development opportunities

Qualifications

• Previous experience in housekeeping office management within the luxury segment is essential.
• Excellent communication and guest service skills required.

Responsibilities

• Ensure safe handling of all keys in the housekeeping office.
• Prepare rotas, wages, and attendance lists.
• Receive and coordinate all calls received by Housekeeping.

Skills

Communication

Interpersonal Skills

Guest Service Skills

Job description

Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning from this was that persistence and calculated risks pay off.

Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature CharlieWhinneypieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace, and Kings Road. The hotel boasts exquisite dining options, state-of-the-art event space, and an indulgent spa with relaxation lounges, spa rooms, and an indoor pool.

What you will do as a Housekeeping Office Coordinator

• Ensure the safety of all keys held in the housekeeping office and record any keys issued from the office.
• Prepare rotas, wages, and attendance lists.
• Receive reports from Housekeepers regarding rooms requiring urgent maintenance; inform Engineering and keep records.
• Responsible for ordering flowers for VIPs and replacements required for Suites.
• Receive and coordinate all calls received by Housekeeping.
• Handle lost and found enquiries.

About you

Previous experience in housekeeping office management within the luxury segment is essential. Excellent communication, interpersonal, and guest service skills are required.

Benefits of the Housekeeping Office Coordinator role include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt for you, your family, and friends from the day you start!
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide a clear career path and job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family, which has 1,150 hotels in over 70 countries and is recognized as a Great Place to Work!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.

Join a team that is making travel more human—connected, sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps: Apply today for this Housekeeping Office Coordinator role and start your journey with Hyatt Hotels!

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