Office Coordinator - Kentish Town

Campions Group; London; On-site; GBP 26,000 - 30,000; Full time

Job summary

A prominent estate agency is seeking an Office Coordinator for their lettings team in Kentish Town, London. This role involves a range of administrative and customer service tasks, ensuring the smooth operation of the office while supporting the sales team. The ideal candidate will be organized, professional, and capable of managing various communication channels effectively, contributing to a dynamic workplace that values diversity and inclusion.

Benefits

Employee assistance programme

Competitive holiday allowance

Charity matching and payroll giving

Contribution towards eye care tests

Annual flu vaccination vouchers

Birthday leave

Health cash plan

Qualifications

• Experience in administrative roles; familiarity with property management is a plus.
• Strong communication skills and customer-focused approach required.

Responsibilities

• Manage documentation for property sales and maintain client databases.
• Coordinate client appointments and manage office communications.
• Assist with sales support and marketing efforts for property listings.

Skills

Customer Service

Communication

Administrative Support

Tools

CRM systems

Microsoft Office Suite

Job description

Chestertons Estate Agency

Office Coordinator - Lettings

Location: Kentish Town

Hours: Office based Monday to Friday 8:30 am - 6:00 pm

Salary: £26,000 + commission (OTE £27,300)

Overview Of Key Duties

Administrative Support

• Handle documentation related to property sales, including listings and pre-offer information.
• Update and maintain databases with property details, client information, and transaction records.
• Coordinate client appointments, property viewings, and manage the office calendar.
• Manage communications, including emails, phone calls, and mail, ensuring timely responses.

Customer Service

• Greet clients, address inquiries, and provide detailed information about properties and services.
• Resolve client issues or complaints promptly and professionally, maintaining high satisfaction levels.

Sales Support

• Assist in preparing and updating property listings, ensuring accuracy both online and in-office.
• Support marketing efforts, including preparing promotional materials and organizing local events.
• Generate and distribute sales performance reports to the management team.

Operational Tasks

• Keep the office organized, stocked with supplies, and ensure a professional environment.
• Serve as a liaison between the sales team and other departments, fostering effective communication and collaboration.
• Ensure all transactions and activities adhere to relevant regulations and company policies.

Technology and Tools

• Utilize CRM systems to track client interactions and manage data efficiently.
• Use office software (e.g., Microsoft Office Suite) and industry-specific tools effectively.

About The Company

Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest-growing sales and lettings agency groups in the UK. It includes brands such as Chestertons, Chase Buchanan, Retirement Homesearch, and Campions Lettings & Management, collectively managing thousands of properties across the country annually.

Perks That Make a Difference

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan, and other benefits linked to specific job grades.

We are an equal opportunities employer, welcoming applications from everyone excited to join us. We are committed to creating a diverse and inclusive workplace and will consider all applications without discrimination based on ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability.