Housekeeping Inspector

University System of New Hampshire; United Kingdom; On-site; GBP 19,000 - 26,000; Full time

Job summary

The University System of New Hampshire is seeking a Housekeeping Inspector to conduct routine inspections of residential halls, ensuring cleanliness, condition, and readiness for university activities. Under supervision, you will supervise student staff, document findings, and coordinate with Housing and Residential Life to maintain safety and compliance.

You will ensure standards, provide feedback on cleaning quality, and help address deficiencies.

Qualifications

• High school graduation or GED equivalent with two years custodial/housekeeping experience.
• Previous experience performing quality inspections, leading housekeeping activities, or providing work direction.
• Bilingual in English and Spanish, with the ability to effectively communicate work expectations, housekeeping standards, safety procedures, and performance feedback with employees in both languages.

Responsibilities

• Perform routine inspections of residence halls to assess cleanliness and overall condition.
• Document findings and ensure standards are met.
• Identify deficiencies and recommend corrective actions.
• Follow up to verify deficiencies are addressed.
• Supervise student staff and schedule work as assigned.
• Provide feedback on cleaning quality, productivity, and procedures.
• Attend Department/Housing meetings as directed.
• Inspect facilities before conferences and events to ensure readiness.
• Maintain inspection records and reports.
• Promote safety and compliance with ADA/OSHA requirements.

Skills

Interpersonal communication

Housekeeping knowledge

Multitasking/Prioritization

Education

High school diploma or GED

Job description

Under supervision of the Housekeeping Assistant Director, the Housekeeping Inspector conducts routine inspections and evaluates quality of work to ensure appropriate level of cleanliness, condition, and overall readiness in residential halls to ensure housekeeping standards are met. The Housekeeping Inspector will identify areas requiring attention or corrective action, communicate expectations to the Housekeeping staff, and follow-up to ensure deficiencies are addressed timely. The Housekeeping Inspector will oversee the management of student housekeeping workers during the summer as assigned.

Duties/Responsibilities

Inspection and Quality Assurance (40%)

• Conduct routine inspections and evaluate quality of work to ensure appropriate level of cleanliness and overall condition in residential halls to include but not limited to common areas and restrooms.
• Conduct and document quality assurance inspections of assigned residential hall buildings.
• Identify deficiencies in cleanliness, sanitation, appearance, supplies, equipment, and general condition of residence hall.
• Conduct follow-up inspections to confirm deficiencies have been corrected and standards have been met.
• Identify reoccurring issues and make recommendations for improving practices, workflow, and service quality.

Staff Support and Accountability (15%)

• Regularly update the Housekeeping Assistant Director on issues impacting the area of responsibility. Supervise, plan, and schedule work performed by student staff as assigned.
• Provide timely feedback regarding cleaning quality, productivity, work practices, and adherence to established procedures.
• Assist supervisors in addressing quality concerns and maintaining appropriate documentation.
• Assist with training of housekeepers on cleaning procedures, equipment, chemicals and quality expectations. Perform cleaning tasks and routine housekeeping duties as needed.
• Attend Department of Housing and university community meetings and events as directed.

Communication (15%)

• Interact with Housing and Residential Life staff, residents, and other university stakeholders to address cleanliness in assigned areas.
• Ensure employees understand expected quality standards and professional conduct on the job.
• Evaluate and provide regular performance feedback to staff.
• Work with university facilities and grounds as needed to resolve residential hall concerns.
• Maintain accurate inspection records, checklists, and reports.

Residential Hall Readiness (15%)

• Make appropriate work decisions considering staffing levels and operational needs.
• Inspect facilities before conference programs and other activities to ensure residential halls are appropriately prepared.
• Assist with identifying additional cleaning needs associated with high-traffic periods, special events, and move-in/move-out.

Safety and Compliance (15%)

• Maintain sufficient inventory and issue supplies and equipment for buildings across campus.
• Request to purchase additional supplies, equipment, and materials based on operational needs.
• Ensure the safety of all assets and that they are in proper working condition.
• Establish routine preventive maintenance program for assigned equipment.
• Supervise the organization and cleanliness of housekeeping storage space in assigned areas are orderly and safe.
• Attend monthly staff meetings and monitor safety training for all employees as required by UNH Environmental Health and Safety.
• Be knowledgeable of current American with Disabilities Act (ADA) and OSHA regulations and impact on work areas.
• Observe and report safety concerns, defects, deterioration and wear and tear of facilities using an online reporting system.
• Ensure the safe working practices of each employee and report accidents using the university reporting process.
• Monitor compliance with all department and University rules, practices, and procedures.
• Responsible for key control/issuance to staff in assigned buildings. Identify and report unsafe conditions, damaged equipment, maintenance concerns, and other residential hall issues requiring attention.
• Promote appropriate use, storage, and handling of cleaning products, chemicals, equipment and PPE. Perform other related duties as assigned.

Requirements

Minimum Acceptable Education & Experience:

• High school graduation or G.E.D. equivalent and two years of custodial/housekeeping experience.
• Previous experience performing quality inspections, leading housekeeping activities, or providing work direction.
• Bilingual in English and Spanish, with the ability to effectively communicate work expectations, housekeeping standards, safety procedures, and performance feedback with employees in both languages.

Knowledge, Skills & Abilities:

• Strong interpersonal communication skills with ability to effectively communicate with campus customers, parents, and visitors.
• Thorough knowledge of housekeeping practices, sanitation standards, cleaning materials, processes and equipment.
• Ability to prioritize multiple assignments and respond