Housekeeper

Student Castle; Greater London; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Student Castle is seeking a dedicated Cleaning & Welfare Assistant for our London properties. You will maintain public areas, assist with kitchen and flat inspections when needed, and support student welfare with a friendly, safe approach.

You will handle manual tasks during busy periods and report health or welfare concerns with care. This role emphasizes customer care, safety, and a welcoming environment for staff and students.

Qualifications

• Clean, tidy and honest.
• Physically fit with good customer care skills.
• Able to exercise initiative and prioritise duties accordingly.
• Able to work to a high standard against agreed timescales with limited supervision.

Responsibilities

• Carry out cleaning duties around the property and throughout the grounds.
• Keep front entrance and reception clean at all times.
• Report any damages or faults to maintenance promptly.
• Report near-misses or accidents to the First Aider.
• Clean internal doors, frames and glass as necessary.
• Clean floors by mopping and vacuuming throughout public areas.
• Ensure areas are free from rubbish, dirt, dust and hazards.
• Ensure touchpoints are sanitized and signs are used where appropriate.
• Replenish consumables and assist customers with a friendly attitude.
• Adhere to health, safety and COSHH guidelines.

Skills

Clean and tidy

Customer care

Initiative and prioritisation

Self-management with minimal oversight

Education

BICS Standard or NVQ Cleaning (desirable)

Job description

Overview:

You will be responsible for keeping our public areas looking their best, including spaces like corridors, lifts, reception, social spaces, public bathrooms, etc. You will be required to assist with kitchen inspections and possibly flat inspections, so we are looking for someone who has customer service and student welfare at the forefront of their efforts. During our busy periods, you will be required to assist with moving items and clearing properties so this will naturally involve an element of manual handling, for which full training will be provided.

You will be a familiar face around the property for both staff and students, so we ask for someone with a friendly and welcoming manner – offering a warm smile can make all the difference! Our customer’s welfare and experience are at the heart of what we do at our property. We are looking for people who want to be part of a diverse, forward-thinking and compassionate team who always strive to do their best. This is a varied and rewarding role looking for the right individual.

Main responsibilities:

• To carry out cleaning duties around the property and throughout the grounds
• Ensure that the front entrance and reception are always kept in excellent and clean condition
• To report any damage or faults to the maintenance personal as soon as they are spotted
• To report any near-misses or accidents to the appointed First Aider
• To clean the internal doors, frames, and glass as necessary
• To mop, vacuum, and generally clean flooring throughout the public areas
• Ensure areas are free from rubbish, dirt, dust, debris, marks, extraneous liquid, or solid substances
• Ensure no marks, excess materials or unpleasant odor remains as a result of the cleaning operation
• Ensure areas are left hygienic, and not slippery or hazardous to building users
• To use appropriate signage whilst conducting cleaning services, such as wet-floor signs
• Ensure that touchpoints such as lift buttons, door handles, and table surfaces are sanitized as necessary
• Replenish any consumables necessary
• To always be helpful to customers, provide a friendly and patient attitude
• To report any concerns you might have regarding the mental health or welfare of a student
• To complete any in-person or online training required by management for the safety and wellbeing of staff and students
• To act in a trustworthy and respectful manner if inside a student’s flat or room

Skills:

• Clean, tidy and honest
• Physically fit with good customer care skills
• Able to exercise initiative and prioritise duties accordingly
• Able to work to a high standard against agreed timescales with limited supervision

Technical Knowledge & Training:

• Trained to BICS Standard or NVQ Cleaning qualification desirable
• Experienced in the safe use of all types of cleaning equipment
• Awareness of Health & Safety issues and the need for safe methods of working
• Awareness of COSHH regulations