Housekeeping Floor Supervisor

Cycas Hospitality; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading hospitality provider as a Floor Supervisor at Bankside Hotel, where you will enhance guest experiences by supervising housekeeping operations and maintaining high standards. This position requires a keen attention to detail, a commitment to customer service, and the ability to work effectively in a busy environment.

Qualifications

• Basic computer skills.
• Previous experience is desirable but not essential; full training will be provided.
• Ability to work under pressure.

Responsibilities

• Supervise room attendants and cleaning operations.
• Ensure cleanliness of guest rooms and common areas.
• Manage guest requests and maintain high customer service standards.

Skills

Customer Service

Attention to Detail

Teamwork

Flexibility

Positive Attitude

Job description

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Is now the time for a new challenge? Join us on this journey – people first!

We are currently looking for a passionate Floor Supervisor to join the team here at Bankside Hotel - Voted one of the 'Best Places to Work in Hospitality' 3 years in a row. Sitting consistently in the top tier of all the hotels in London on Trip Advisor, Bankside Hotel is a social hub for anyone, guest or local, with a passion for culture, art, and food. If this sounds like something you'd like to get involved with, we would love to hear from you!

MAIN SCOPE AND PURPOSE OF THE ROLE:

The Floor Supervisor will be responsible for maintaining guest rooms, working areas, and the hotel premises in a clean and orderly manner.

They will coordinate daily housekeeping operations and maintain the housekeeping standards across shifts, including early, evening, and office hours.

Additionally, they are responsible for delivering excellent guest service.

MAIN DUTIES & RESPONSIBILITIES:

• Responsible for the performance of room attendants, house porters, and linen porters.
• Supervise room attendants.
• Organize and facilitate the room cleaning process.
• Daily allocation of rooms and deep cleaning tasks to team members.
• Ensure all housekeeping staff members have arrived or arrange substitutes for absent employees.
• Prepare and distribute the room assignment sheet and floor keys to room attendants.
• Ensure the cleanliness of guest rooms, corridors, and pantries.
• Check occupied and departure rooms, paying special attention to guest needs.
• Manage guest requests, including VIP amenities, and communicate them to relevant team members.
• Inspect all guest bedrooms to ensure they meet standards.
• Be aware of all room categories and amenities.
• Respond to guest requests promptly and efficiently.
• Handle lost property according to proper procedures.
• Report maintenance issues to the maintenance department.
• Provide on-the-job training and assist other departments as needed, maintaining good relationships.
• Work flexible hours as per the departmental rota.
• Protect guest and colleague security by maintaining confidentiality.
• Have knowledge of room types, facilities, and guest services within the hotel.
• Perform any other reasonable requests from the head housekeeper.

QUALIFICATIONS & SKILLS REQUIRED

• Provide friendly, courteous, and professional service at all times.
• Basic computer skills.
• Team player.
• Ability to work in a busy, customer-oriented environment with a keen eye for detail, maintaining high standards.
• Previous experience is desirable but not essential, as full training will be provided.
• Committed to high levels of customer service.
• Ability to work under pressure.
• Positive attitude.
• Flexible to respond to various work situations.

What do we hope to see from our Banksiders?

Be Natural

• Be genuine and non-scripted; show your true self.
• Communicate effectively and be creative to make guest experiences easy and memorable.

Make It Easy

• Respond quickly and positively to changing business needs.
• Take responsibility and initiative to resolve issues independently.

Belong

• Show love towards guests and team members.
• Develop knowledge of the local area and internal products.

***All offers of employment are conditional upon receipt of two satisfactory references and proof of eligibility to work in the United Kingdom.***